Todyl · 20 hours ago
Customer Success Manager II
Denver, CO
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $85K/yr
1+ years expTodyl is on a mission to protect small and medium-sized businesses from cyber threats, providing unified cybersecurity solutions. They are seeking a Customer Success Manager II to develop long-term relationships with clients, ensuring the successful delivery of Todyl solutions and driving customer success.
Cloud SecurityCyber SecurityNetwork Security
Responsibilities
Ensure incredible customer experience using Todyl and grow strong relationships across our existing customer base through proactive customer engagements, based on timing, usage, telemetry, and health scoring
Drive all customer interactions with a value-add approach, first and foremost, while also growing relationships and advocating for growth opportunities
Follow a well-defined methodology leveraging proactive “calls to action” and playbooks to help identify the customer's unique needs and clearly convey the value of Todyl
Aggressively identify and drive Customer Success Qualified Leads (CSQLs) from engagements with partners to the Account management team for expansion, upsell, and customer growth
Have a complete technical understanding of the Todyl product stack and act as technical advisor to customers to ensure they’re leveraging the product effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal teams (Support, Product, Operations, and Sales)
Support partners through email, phone, online presentations, screen-share and in person meetings
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Leverage HubSpot for customer 360s as well and ensuring extensive documentation on all partner interactions
Qualification
Required
Extreme ownership, particularly when things go wrong or aren't completed on time
Intrinsic drive for growth; self-motivated, always learning, and focused on raising the bar for self and team
Strong bias for action with impact; make tough decisions quickly, measure results, and iterate with clarity to move the mission forward
Comfort with ambiguity and change, embrace change and uncertainty as part of startup life
Humility, purpose over ego to acknowledge mistakes, learn from others, and embrace feedback while putting the mission first
Passion for customer success and tech - desire to ‘grow' your career with a top-notch startup
Proven customer success management or other relevant experience
Experience and strong familiarity with cybersecurity concepts, technologies and trends. This can include work experience in a cybersecurity company or relevant certifications
Understanding of cybersecurity tools, practices and compliance standards (e.g., firewalls, VPN's, threat detection, etc.)
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Bachelor's Degree in appropriate field of study or equivalent work experience
1 - 3 years of customer success experience with MSP background desirable
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Excellent time and project management skills. You're always looking to improve inefficient processes
Company
Todyl
Todyl operates as a networking and security platform built for MSP or MSSPs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$83.85MKey Investors
Base10 PartnersAnthos CapitalTechOperators Venture Capital
2024-02-26Series B· $50M
2022-03-17Series A· $28M
2021-05-28Series Unknown· $3.6M
Leadership Team
John Nellen
Founder & CEO
James Pellizzi
Co-Founder, VP User Experience
Recent News
2025-11-25
Company data provided by crunchbase