Wolf Consulting LLC · 6 days ago
IT Support Engineer-Tier 3
Monroeville, Pennsylvania, United States
Full-time
Hybrid
Senior Level
5+ years expWolf Consulting, LLC is the Pittsburgh area's trusted leader in computer support and cloud services for small and mid-size businesses. They are seeking a highly skilled tier 3 engineer to join their managed service team, responsible for providing technical support and managing IT requests for clients.
ConsultingInformation ServicesInformation Technology
Responsibilities
Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control. Some examples include, but are not limited to, the following:
Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices
Working closely with clients, Wolf staff members, hardware and software vendors, and service providers
Responding to monitoring alerts
Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data
Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc
Providing technical support to end-users for computer and network related issues
Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios
Performing proactive work
Serving as an escalation point for complex support issues
Working with fellow Service Desk, Field, and Project Consultants remotely or onsite at our clients' offices, implementing projects
Providing in-person support to clients visiting our office or onsite at the client's offices
Qualification
Required
At least five years of hands-on IT experience
Extensive technical knowledge
Excellent problem solving skills
Passion for delivering exceptional service in a dynamic IT environment
Company
Wolf Consulting LLC
Wolf Consulting, LLC is The Region’s Trusted Leader in Computer Support and Cloud Services for small and mid-size businesses.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-12-15Acquired
Leadership Team
Johnathan Lamb
Chief Executive Officer
Craig Carr
Chief Operating Officer
Company data provided by crunchbase