Holiday Inn Club Vacations · 6 hours ago
Front Desk Specialist (Overnight Shift)
Las Vegas, NV
Full-time
Onsite
New Grad, Entry LevelHoliday Inn Club Vacations is seeking a Front Desk Specialist to facilitate an exceptional guest experience. This role involves being the primary point of contact for guests during check-in and check-out, handling transactions, and ensuring guest satisfaction through effective communication and problem-solving.
Travel
Responsibilities
Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary. Creates and issues keys while ensuring the safety and security of all owners and guests. Calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation
Ensures that each interaction exceeds the expectations of our owners and guests. Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly. Recognizes and initiates solutions to any concerns to the owners’ and guests’ satisfaction
Maintains and is responsible for a house bank, and performs end-of-day reporting of receipts
Communicates with housekeeping, as appropriate, to expedite the cleaning of the units for on-property guests
Performs duties with minimal supervision. Is flexible to work outside the normal business hours when necessary to ensure smooth and successful completion of tasks. Willingly performs other duties as assigned by supervisor and/or management
Qualification
Required
Ability to be self-directed with attention to detail and be skilled in conflict/problem resolution skills
Must possess the ability to provide a high level of professional service consistently
Ability to work as part of a team and individually
Must have prior experience in a fast-paced and moderately to highly stressful environment
Must have strong written and verbal communication skills
Must be able to speak and understand English fluently
Must be able to establish and foster positive relationships with owners, guests, and coworkers
Prior experience in cash handling required
Proficiency in Microsoft Word, Excel, and other required applications
Strong work ethic, high energy level, and positive attitude
Must be available weekends and holidays
Overnight shift availability 11p-7a
High School Diploma or GED equivalent, or an equivalent combination of training, education, and experience
Preferred
Prior working knowledge of Timeshare Ware Reservation System is a plus
Previous experience working in a Resort Front Office environment, including previous work in a customer service capacity, is preferred
Bilingual a plus
Benefits
Matching 401K
Growth & Developmental Opportunities
Comprehensive Medical, Dental & Vision Benefits
EAP – Employee Assistance Program
PTO - Paid Time Off
Travel Benefits, Discounts & FREE Vacations POINTS through our ClubGo Program
Tuition Reimbursement & Continuing Education Courses
Outstanding Company Culture
Company
Holiday Inn Club Vacations
Holiday Inn Club Vacations is a hospiatlity firm with various hotels and resorts.
Founded in 1982
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Kluetz
Vice President, Brand Experience and Design
John Staten
President
Recent News
2025-11-03
2025-10-24
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