Gulfstream Aerospace · 12 hours ago
Technical Operations Systems Specialist I - AOG FAST Center
Savannah, GA
Full-time
Onsite
Mid Level
3+ years expGulfstream Aerospace is a leading company in the aviation industry, dedicated to providing exceptional support for their aircraft. The Technical Operations Systems Specialist I serves as the primary point of contact for customer support, ensuring effective technical consultation and coordination for operational needs.
AerospaceAutomotiveInformation TechnologyManufacturing
No H1B
Responsibilities
By interpreting general operational/maintenance requirements, and under guidance, provides technical consultation to customer, Service Center, Product Support, Field Service Representatives, Entry Into Service (EIS), Engineering, other internal departments, and FlightSafety to affect a suitable resolution to various operational conditions
Under guidance, coordinate the technical data exchanged between Gulfstream Engineering, operators, Field Service Representatives, and fixed base operators to provide temporary or permanent repairs for damaged aircraft
Develop troubleshooting procedures and processes for Gulfstream aircraft
By using established procedures, recommend alternative approaches to solve complex system and support equipment issues
Assists any investigation as necessary, and respond to requests received from Gulfstream operators, Field Service Representatives, and other agencies. Direct any action resulting from those investigations
Initiate and prepare customer bulletins, Pub Change Requests (PCR), service news items, letters, and other formal documentation/communication
Actively engage in CIO, Organizational, EIP, and Contact Center goals to achieve stated objectives. Identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness
Re-enforce customer satisfaction, identify areas of customer frustration, and resolve issues and be an advocate for the customer
Qualification
Required
Bachelor's Degree in aviation maintenance, or related curriculum or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
3 years aircraft related maintenance and operations experience
In-depth knowledge of Gulfstream's Product Support network and processes to include TechOps, Scheduling, Part Sales, Field Service network, and Service Center network
Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system
A good understanding of PC and main frame computer applications including the use of standard computer word processing programs (i.e. Microsoft Word) and appropriate typing skills
This job requires one to be able to read, write, speak, and understand the English language
Preferred
An A&P license, EASA B1/B2 or FlightSafety Master Technician certification
Airframe and Powerplant license is preferred, but not required
Company
Gulfstream Aerospace
Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-05-18Acquired
Leadership Team
Drew Holbrook
Architect - Adv Tech & AI
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