Interapt · 14 hours ago
Escalation Analyst
United States
Full-time
Remote
Mid Level
3+ years expInterapt is a leading technology services company dedicated to transforming technology and empowering communities. They are seeking an Escalation Analyst to manage and resolve escalated issues, ensuring effective communication between departments and fulfilling client needs within the BPS division.
SoftwareWeb Development
Hiring Manager
Dianna Coker
Responsibilities
Monitoring and supporting the service desk for major incidents
Communicating and escalating incidents to appropriate support teams for quick resolution
Drive Major Incident calls/bridges - managing the participants with a focus on restoration actions
Providing consulting expertise across various support teams via multiple communication channels
Facilitating problem identification and troubleshooting, advocating for customer success
Contributing as a flexible resource across different contact channels
Qualification
Required
3-5yrs Incident Management / Major Incident Management experience
Understanding of ITSM practices (Incident, Problem, Change, etc.)
Proficient in Microsoft Office 365 tools and other collaborative apps
Excellent verbal and written communication abilities
Strong understanding of technical processes and data management
Benefits
100% Remote Work
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Wellness Resources
Company
Interapt
Interapt is a mobile and web application development firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ankur Gopal
Chief Executive Officer
Recent News
Lane Report | Kentucky Business & Economic News
2025-06-12
Business Journals
2022-01-20
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