Privia Health · 13 hours ago
Technical Support Analyst
United States
Full-time
Remote
Entry Level
$56K/yr - $63K/yr
1+ years expPrivia Health is a technology-driven, national physician enablement company that collaborates with medical groups and health systems. The Technical Support Analyst role involves providing hardware, software, and systems support for end-user computers while ensuring high-quality customer service and collaboration with cross-functional teams.
Health CareHospitalInformation TechnologyManagement Information SystemsMedicalOutpatient CareWellness
Responsibilities
Responding to high volume inquiries via email, phone, and other communication channels
Provide hardware, software, and general systems support for end-users computers. Troubleshoot issues and provide timely resolutions to customers in a professional and customer-focused manner
Assisting care center staff with technology systems such as athenaNet, Privia Connect, Salesforce, and other software
Collaborating with cross-functional teams on projects, tasks, and cases
Showcase effective case management by resolving a high volume of diverse case types, ensuring timely and effective resolution while maintaining clear communication and adherence to established guidelines and service level agreements
Participating in the implementation of new care centers and providing technical assistance remotely
Identify opportunities to improve existing processes and procedures. Actively contribute to the development and implementation of new support methodologies. Identify and report common issues and trends to management
Consistently meet call center productivity and quality standards
Accurately document all customer interactions, technical solutions, and issue resolutions in the designated knowledge base or ticketing system
Stay up to date with the latest technology trends, industry best practices, and product knowledge. Continuously enhance personal expertise
Qualification
Required
High school diploma is required
1+ years of work-related experience
Strong understanding of Google Apps, NinjaOne, Salesforce, and experience with iOS, Android, Windows, and Desktop Mac systems
Strong customer service and communication skills
Ability to quickly adapt to changing processes, procedures, and technologies in a fast-paced environment
Excellent problem-solving skills, with the ability to research, analyze, and resolve complex technical issues
Proven ability to maintain high levels of productivity while delivering quality support and meeting defined SLAs
Collaborative mindset and willingness to work with cross-functional teams to resolve issues and contribute to the overall success of the organization
Strong documentation skills to accurately record customer interactions, technical solutions, and issue resolutions
Passion for learning and staying up to date with the latest technology trends and industry best practices
Understanding and ability to comply with all HIPAA rules and regulations
Preferred
Associate's degree or equivalent work experience
Experience in healthcare
Experience working in a remote workforce culture
Familiarity with networking concepts
Benefits
Medical
Dental
Vision
Life
Pet insurance
401K
Paid time off
Other wellness programs
Company
Privia Health
Privia Health is a physician enablement company that provides technology and services to optimize the healthcare delivery experience.
501-1000 employees
H1B Sponsorship
Privia Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$591.5MKey Investors
Goldman SachsHealth Enterprise PartnersOxeon Partners
2021-11-18Post Ipo Secondary· $174M
2021-04-29IPO
2014-09-16Private Equity· $400M
Leadership Team
David Mountcastle
Chief Financial Officer
Corey Perdue
Partner
Recent News
Privia Health Group, Inc.
2025-11-07
2025-11-07
2025-11-07
Company data provided by crunchbase