HME · 9 hours ago
Installation Coordinator I
Carlsbad, CA
Full-time
Hybrid
Entry Level
$18.90/hr - $25.20/hr
1+ years expHME is a company that has been creating innovative products for the drive-thru and pro-audio industries since 1971. The Installation Coordinator I will develop strong relationships with customers throughout the installation process, coordinating scheduling and ensuring that field technicians meet HME's installation standards.
Customer ServiceElectronicsProduct Design
Responsibilities
Coordinates with the Sales Group, installer, and customer to facilitate installation
Selects installing company and assigns work order to authorize shipment and installation
Coordinates to ensure site readiness
Reviews daily status reports
Updates installation status in computer systems
Ensures technicians are equipped with clear instructions and scopes of work, and have equipment for installations per HME standards
Enforces timely closures of field service orders
Obtains and maintains photos and other documentation associated with installations
Reviews daily status reports to ensure installations completed as scheduled and follows up with field technicians to identify any open field service orders
Works with installer and customer to address and resolve installation problems in a timely manner
Analyzes and recommends solutions to problem installations
Demonstrates customer service and conflict resolution skills with customers
Follows up with customer on pending site readiness issues such as conduit, power, and wiring issues
Coordinates field service orders with appropriate Installer taking into account location, availability, service level agreement, and training per standard operating procedures
Ensures resolution of service issues by coordinating with Technical Support, installers and customers
Communicates status and issues to internal and external customers until resolution is reached
Qualification
Required
Excellent customer service skills
Good problem solving skills
Good verbal communication skills and telephone manner
Ability to use PC and good typing skills
High level of organization
Ability to follow tasks through to completion
1+ years Related Field
Benefits
Tuition reimbursement
3 weeks paid vacation your first year
Paid holidays
Medical
Vision and dental coverage
Pet insurance
Life insurance
401K contributions
Company
HME
Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Daren Haas
Chief Strategy Officer
T
Todd Clyde
President
Recent News
2025-05-06
2025-02-16
2025-02-16
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