NEOGOV · 13 hours ago
Customer Service Representative/Office Specialist (Part-Time)
Montclair, CA
Full-time, Part-time
Onsite
Entry Level
$21.44/hr - $26.06/hr
2+ years expNEOGOV is part of the City of Montclair, seeking a part-time Customer Service Representative/Office Specialist. The role involves answering phones, assisting citizens at the front desk, performing clerical duties, and utilizing recreation management and financial software to process payments and enroll participants in programs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers multiline telephone system; responds to inquiries and directs calls to appropriate locations; takes messages and relays to proper parties; assists citizens at front desk; takes fees and generates receipts; prepares file folders; checks and tabulates statistical information; copies and collates material and uses various office equipment; ensures necessary supplies are stocked daily for duplicating machine and other office equipment; and makes office machine repair service calls; performs data entry for various programs by transcribing sign-in sheets; enrollment records; develops data reports using Microsoft office programs including Microsoft Excel
May perform duplicating machine operation duties or carry out a variety of bookkeeping functions, and performs other duties as assigned
Additionally, a Customer Service Representative/Office Specialist will be responsible for the recreation management and financial software. In this capacity, enrolls participants in recreation programs; processes payments; generates receipts; receives daily deposits from various programs; and assists residents over the phone with troubleshooting online recreation management software
Qualification
Required
Graduation from High School or G.E.D. required
Possession of a valid California driver's license and proof of insurability required
Knowledge of operation of multiline telephone system, cash register, photocopier, computer, shredder, and various other office equipment
Knowledge of simple filing methods and record-keeping methods
Knowledge of financial and statistical clerical work and a basic understanding of bookkeeping
Proficiency in Microsoft Office programs and understanding of general office methods and procedures
Skills/Abilities to operate various office and duplicating equipment
Skills/Abilities to use proper English
Skills/Abilities to understand oral and written instructions
Skills/Abilities to type accurately
Skills/Abilities to maintain high degree of accuracy and efficiency with minimum supervision
Skills/Abilities to operate multiline telephone system
Skills/Abilities to operate cash register
Skills/Abilities to deal tactfully and politely with public and coworkers
Skills/Abilities to make simple mathematical computations
Skills/Abilities to handle multiple tasks simultaneously in a calm and professional manner
Must possess mobility to work in a standard office setting including use of standard office equipment, including a computer
To operate a motor vehicle
To visit various City sites
Vision to read printed materials and a computer screen
Hearing and speech to communicate in person and over the telephone
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, running, throwing, and stooping in the performance of daily activities, including leading recreational activities
Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds
Preferred
Two years of responsible clerical experience desirable
Experience with Microsoft Word and Excel and being bilingual in Spanish/English is highly desirable
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase