Call Center Representative - Remote NV jobs in United States
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Gainwell Technologies · 1 day ago

Call Center Representative - Remote NV

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$29K/yr - $42K/yr
date2+ years exp

Gainwell Technologies is a company focused on improving health and well-being through technology. They are seeking a Call Center Representative to support Nevada Medicaid’s Prior Authorization Call Center by responding to client inquiries, resolving issues, and collaborating with team members to enhance service efficiency.

Health CareInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Support Gainwell’s mission to improve health and human services outcomes by serving in the Nevada Medicaid Medical Management Prior Authorization (PA) Call Center
Respond to client inquiries related to prior authorizations, level of care determinations, PASRR screenings, and personal care service intakes, escalating complex issues as appropriate
Resolve client issues through effective problem-solving, accurate documentation, and follow-up to ensure timely resolution
Meet service level agreements (SLAs) and production targets while completing call and non-call tasks, including PASRR portal support, email inquiries, and limited provider appeals
Collaborate with team members and management, assist with cross-training, and recommend workflow improvements to increase efficiency and effectiveness

Qualification

Customer service experienceHelp desk software knowledgeMicrosoft Office applicationsProblem-solving skillsWritten communicationOral communicationTeam collaboration

Required

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits

Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Variety of leadership and technical development academies

Company

Gainwell Technologies

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Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
dateFounded in 2009
location
Irving, Texas, USA
people-size10001+ employees
web-link
https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)

Funding

Current Stage
Late Stage
Total Funding
$1M
2023-06-06Grant· $1M

Leadership Team

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Paul N. Saleh
President and Chief Executive Officer
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Gary Call
Chief Medical Officer
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Recent News

GlobeNewswire
Gainwell Expands Rural Health Transformation Collaborative with New Partners, Advancing a Connected Ecosystem
2025-12-18
bloomberglaw.com
Medicaid Firm Struggles to Block Data From India Workers (1)
2025-12-12
GlobeNewswire
Gainwell Technologies Advances SNAP Accuracy with Predictive Analytics and Data Intelligence
2025-12-11
Company data provided by crunchbase