Hewlett Packard Enterprise · 10 hours ago
Customer Education Instructor
Bloomington, Minnesota, United States of America
Full-time
Hybrid
Mid, Senior Level
$93K/yr - $214K/yr
3+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking a Senior Customer Education Instructor to create and deliver training content for high-end HPC solutions, focusing primarily on Cray products.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Delivers highly complex and innovative learning solutions to a wide range of individual contributor s from entry-level to technically advanced, management, and executive audience to engage the learner, encourage participation, and produce desired outcomes
May assist/lead in the creation of instructional and delivery methods using various learning solutions and the latest, most innovative technologies, including coaching and acting as a subject matter expert in multiple content domains
Expertly manages a learning environment with limited advanced preparation, constructive feedback, and prediction of and response to learner needs
Establishes credibility by demonstrating mastery of solution content, providing relevant business examples, and helping learners apply learning to on-the-job situations and real-world problems
Anticipates and provides leadership to incorporate legal, ethical, and cultural issues relevant to solution delivery by acting as a role model and mentor
Develops an informal learning community and extends the learning relationship beyond the formal classroom
Contributes to the program management process, which may include needs assessment, solution selection, design, development, implementation, reporting, and continuous improvement and innovation of learning solutions
Drives alignment of development priorities with the needs of the company corporate and/or business/functions
Participates in cost-benefit and business impact analyses of alternative learning solutions
Supports the design and plan of multiple projects and completes small to large content development projects as assigned
Provides leadership to multiple project teams as appropriate
Ensures adherence to brand standards in all training materials
Assists with development of new methods and processes for improving learning program operations
Designs, plans, and ensures overall integrity/quality of global and regional curricula roadmaps in conjunction with the Learning Program Manager
Performs software system administration of multiple high-end HPC platforms: HPE Cray EX (with CSM and HPCM), HPE Cray Supercomputing Storage Systems, and legacy Cray products
Qualification
Required
3+ years of experience with Cray products
3+ years of experience working in Education and training, or L&D, familiar with HPE process and standards regarding this as well
First level university degree; advanced university degree preferred or equivalent experience
Linux system administration or equivalent HPC system administration experience
Superior planning, communication, leadership, change management, relationship management, project management, process development, and cultural awareness skills, including global business acumen
Superior ability to quickly understand and lead the adoption of new, complex technologies, tools, systems, and concepts
Mastery in ability to evaluate variances in learning styles within an audience and tailor delivery solutions accordingly
Superior familiarity with learning content and delivery solutions
Superior delivery skills including teaching, facilitating, and mentoring capability
Superior leadership, communication, change management, relationship management, and project management skills
Superior expertise working with cross-functional and global teams
Able to work independently as well as a member of a high-performance team in a project-driven environment
Demonstrate design thinking in addressing the challenges of a worldwide audience of modern learners
Strong innovation focus and a desire to always push for better
Strong Linux and system administration knowledge
Preferred
Experience with learning and development models (e.g., ADDIE, SAM) preferred but not required
Cray HPC software experience preferred but not required
Willingness to learn and grow in the Technical Training Services department
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-20
2026-01-16
2026-01-16
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