VetEvolve · 3 hours ago
Buckeystown Veterinary Hospital- Client Service Representative
Buckeystown, Maryland
Full-time
Onsite
New Grad, Entry LevelVetEvolve is a people-first organization that provides reliable support to veterinary teams. The Veterinary Client Service Representative plays a crucial role in ensuring an exceptional client experience by managing client communications and maintaining smooth daily operations.
PetService IndustryStaffing AgencyVeterinary
Responsibilities
Greet clients and pets with warmth and professionalism
Schedule appointments efficiently and manage appointment flow
Handle client inquiries via phone, email, and in-person
Provide accurate information on services, policies, and pricing
Assist clients with check-in, check-out, and payment processing
Address and resolve client concerns with empathy and professionalism
Maintain and update client records in the practice management system
Process payments, invoices, and financial transactions accurately
Ensure timely and accurate billing to clients/customers and manage accounts receivable effectively
Confirm compliance with hospital policies and veterinary regulations
Work closely with veterinarians, technicians, and management to ensure smooth clinic operations
Communicate important client and patient information to the medical team
Assist with patient admissions, discharges, and follow-up calls
Qualification
Required
Strong leadership and team collaboration skills
Excellent verbal and written communication abilities
Proficiency in veterinary practice management software (e.g., Cornerstone, Avimark, ezyVet)
Ability to multitask in a fast-paced environment while maintaining attention to detail
Compassionate, patient, and professional demeanor
Preferred
Previous experience as CSR (or veterinary assistant) in a veterinary or medical setting
Knowledge of veterinary terminology and procedures
Experience handling customer complaints and conflict resolution
Benefits
401(k) with company match
Employee referral bonus
Scrub allowance
Employee pet care discounts
Company
VetEvolve
VetEvolve offers veterinary services.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Varsity Healthcare Partners
2023-10-16Private Equity
Leadership Team
Catherine Howell
Chief Executive Officer
Nick Lodestro
Member Board of Directors
Recent News
varsityhealthcarepartners.com
2024-12-27
Company data provided by crunchbase