Chesapeake Regional Healthcare · 1 day ago
Practice Service Representative
Chesapeake, VA
Full-time
Onsite
Entry Level
1+ years expChesapeake Regional Healthcare is seeking a Practice Service Representative to perform various clerical duties for office management. The role involves answering phones, scheduling appointments, managing patient accounts, and ensuring efficient front office operations.
Health CareHospitalMedical
Responsibilities
Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel
Schedule patient appointments and procedures according to established policies and procedures
Obtain accurate information from patients and ensure all registration forms are complete
Collect patient and insurance payments and reconcile charges on a daily basis
Verify account balances, collect copays and refunds for accuracy. Provide information to patients regarding unpaid balances
File records in appropriate sections of patient charts and keeps patient charts in proper order
Prepare patient charts in advance and file patient charts when complete
Copy patient information and forward to requesting party after receiving appropriate consent to release medical records
Maintain files and records in a confidential manner
Maintain organization and efficiency of front office
Maintain patient confidentiality
Perform other related duties as directed or assigned
Qualification
Required
High school diploma or GED or 5 or more years of medical office experience
1 year experience as an administrative assistant experience in a medical office, customer service or medical billing experience
Knowledge of clinic policies and procedures
Knowledge of medical terminology and insurance practices
Knowledge of computer programs and applications
Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
Knowledge of CPT and ICD-10 coding
Skill in operating office equipment
Skill in handling paperwork/filing adequately
Skill in handling incoming phone calls and triaging appropriately
Skill in written and verbal communication
Skill in gathering, interpreting, and reporting insurance information
Skill in trouble-shooting insurance claims issues and resolving appropriately
Ability to type 60 words per minute using word-processing software
Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint
Ability to work effectively as a team member with physicians and other staff
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability to interpret and understand insurance benefits and reimbursement
Ability to flexibly respond to changing demands
Ability to organize and prioritize tasks effectively
Ability to communicate clearly
Ability to work with little supervision
Ability to establish and maintain effective working relationships with patients, employees, and the public
Company
Chesapeake Regional Healthcare
Chesapeake Regional Healthcare renders rehabilitation, behavioral health, hospice, emergency care, surgery and home healthcare services.
1001-5000 employees
H1B Sponsorship
Chesapeake Regional Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Late StageLeadership Team
Reese Jackson
President & CEO
Bailey Uggeri
Care Partner
Recent News
The Virginian-Pilot
2025-12-27
The Virginian-Pilot
2025-10-15
Company data provided by crunchbase