Togetherhood · 12 hours ago
Customer Success Specialist
New York, NY
Full-time
Hybrid
Senior Level
$60K/yr - $75K/yr
5+ years expTogetherhood is revolutionizing enrichment and education for children from preschool to high school. As a Customer Success Specialist, you will manage a portfolio of partners, ensuring their satisfaction and success with Togetherhood's marketplace by providing expert guidance and support.
Responsibilities
Own the end-to-end success of each partner site, from onboarding to long-term growth, renewals, and retention
Build strong, collaborative relationships with partner stakeholders to ensure satisfaction and continued use of Togetherhood services
Tailor enrichment program recommendations to each partner’s goals, demographics, and community needs
Manage daily issues and resolve them with an ownership mindset
Conduct quarterly business reviews (QBRs), seasonal renewals, and NPS surveys to drive account expansion and retention
Be a subject matter expert on Togetherhood’s platform and catalog, and ensure partners use both effectively
Oversee day-to-day operations, ensuring high-quality execution through provider onboarding and ongoing support
Serve as a liaison between providers and partners, facilitating smooth communication and prompt problem resolution
Offer on-site tactical support when necessary to maintain high standards
Collaborate with fellow Customer Success teammates to align on best practices across programs and communities
Work closely with Sales, Talent, and Operations teams to optimize account performance and strategic initiatives
Identify trends and feedback to inform improvements in platform and partner experience
Share insights with leadership and contribute to continuous improvements in customer success processes
Qualification
Required
Bachelor's degree required
5+ years of experience in school operations or account management, including 3+ years in a leadership or management role
Deep experience managing high-value accounts and driving business outcomes through client relationships
Highly skilled in Excel, Google Sheets, and familiar with tools like Asana and HubSpot
A strategic thinker with strong attention to detail who thrives in ambiguity and fast-paced environments
A relationship-builder with high emotional intelligence and the ability to gain trust across diverse communities
Committed to education equity and access to high-quality enrichment opportunities for all children
Company
Togetherhood
Togetherhood is a fast-growing technology marketplace that provides exceptional enrichment opportunities to children.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.5M2024-02-16Seed· $4.5M
Leadership Team
Ephraim Luft
Co-Founder, CEO
Company data provided by crunchbase