WVU Medicine Berkeley and Jefferson Medical Centers · 19 hours ago
Team Lead - UHAE Access Center
Martinsburg, WV
Full-time
Onsite
Entry, Mid Level
2+ years expWVU Medicine Berkeley and Jefferson Medical Centers is a healthcare provider, and they are seeking a Team Lead for their UHAE Access Center. This role serves as the initial point of contact for scheduling and operational questions, acting as a liaison between staff and management while also performing duties of a Centralized Scheduler.
Hospital & Health Care
Responsibilities
Schedules outpatients in accordance with scheduling guidelines, with the ability to prioritize according to patient needs
Answers phones from patients/customers professionally and responding to patient/customer inquiries and complaints
Schedules patients/customers based on scheduling guidelines and medical appropriateness
Researches required information using accessible resources
Routing inbound calls to appropriate resources
Obtaining and collecting all necessary information from the patient/customer to schedule the appointment
Manages communication and coordination between the patient/customer and the providers/clinics
Receives and responds to patient and staff needs and complaints appropriately within the realm of the 'patient care' environment, involving department supervisors and patient representative as needed
Participates in on-going educational activities to develop, maintain, and enhance professional expertise
Initial point of contact Centralized Schedulers in the Scheduling Call Center
If at any time, the Team Lead is unable to resolve an issue, they will confer with the Supervisor, Call Center and Manager, Patient Access
Works closely with Clinic Management, to ensure adequate communication between the Scheduling Call Center and the Clinic
Performs all duties of a Centralized Scheduler
Must exceed expectations of a Registration Specialist and have an in-depth knowledge of the Call Center operations, scheduling, messaging and EPIC functions
Adheres to the established Performance Expectations for WVU Medicine Employees in the areas of People, Service, Performance Improvement, and Shared Values & Culture
Answer all questions regarding their Pod
Oversee training for new employees for their pods
Other duties may be assigned
Qualification
Required
High school diploma or equivalent
Two (2) years relevant experience
Must exceed expectations of a Registration Specialist and have an in-depth knowledge of the Call Center operations, scheduling, messaging and EPIC functions
Must be able to sit for extended periods of time
Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment
Position requires the use of a headset
Company
WVU Medicine Berkeley and Jefferson Medical Centers
Introduced January 1, 2005, WVU Medicine East brings together Berkeley Medical Center (formerly City Hospital), Jefferson Medical Center (formerly Jefferson Memorial) and West Virginia University Hospitals to form a new not-for-profit healthcare delivery system for the Eastern Panhandle.
1001-5000 employees
H1B Sponsorship
WVU Medicine Berkeley and Jefferson Medical Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (9)
2022 (9)
2021 (7)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Neil McLaughlin
Vice President - Strategic Projects and Partnerships
Betsy Gambino
Director Of Strategic Partnerships
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