Naples Beach Club, a Four Seasons Resort · 1 day ago
Drive Captain
Naples, FL
Full-time
Onsite
Mid LevelFour Seasons is a luxury hospitality company that focuses on creating exceptional guest experiences. The Drive Captain is responsible for overseeing curbside operations to ensure a seamless arrival and departure experience for guests, coordinating between various teams to maintain efficient traffic flow and guest satisfaction.
Hospitality
No H1B
Responsibilities
Lead and oversee all curbside and drive operations, ensuring a warm, organized, and efficient guest arrival and departure experience
Greet guests arriving by private car, taxi, rideshare, or limousine with a professional welcome; assist with opening car doors and ensuring guest safety when entering or exiting vehicles
Coordinate with Valet Attendants to issue valet tickets, control vehicle flow, and ensure timely parking and retrieval of guest vehicles
Direct guest vehicles, taxis, and rideshares to appropriate staging areas to maintain smooth traffic flow on the drive
Oversee the handling of guest luggage upon arrival and departure, ensuring luggage is unloaded, tagged, and transferred according to policy and procedure
Escort guests to the Front Desk when appropriate, providing introductions and coordinating with Bell Staff for luggage delivery
Supervise and support curbside staff during high-volume periods, special events, and group arrivals, including unpacking, organizing, and staging luggage from buses or large vehicles
Serve as the primary point of contact for curbside guest inquiries, offering directions, recommendations, transportation assistance, and information about hotel amenities, services, and local attractions
Coordinate and oversee the operation of the house car, managing guest schedules, wait times, and expectations; arrange alternative transportation during peak periods when necessary
Handle guest concerns and service recovery at the drive level with professionalism, discretion, and a solution-oriented approach
Assist departing guests by coordinating luggage loading, calling taxis or ride services, and ensuring a smooth and timely departure
Ensure the exterior entrance, driveway, and immediate interior front-of-house areas are clean, organized, and aligned with brand standards
Maintain strong communication with Front Desk, Valet, Bell Staff, Security, and leadership to ensure operational alignment and guest satisfaction
Assist Valet and Bell Staff during peak business periods by answering phones, pulling tickets, and supporting overall operations as needed
Ensure compliance with all Four Seasons Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact
Work harmoniously and professionally with all team members, acting as a role model for service excellence and brand standards
Maintain familiarity with daily event schedules, outlet hours, and resort activities to proactively assist guests
Qualification
Required
High school diploma or equivalent experience
Strong reading, writing, and verbal communication skills in English
Professional presence with strong customer service and leadership skills
Preferred
Previous guest services, front drive, valet, or related hospitality experience
Benefits
Medical
Dental
Vision
401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Complimentary employee meals and beverages
Tuition reimbursement
Company
Naples Beach Club, a Four Seasons Resort
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 220-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase