AirOps · 20 hours ago
Enterprise Customer Enablement & Training Specialist
New York City or San Francisco
Full-time
Hybrid
Mid, Senior Level
3+ years expAirOps helps brands get found and stay found in the AI era, and they are seeking a Senior Customer Enablement & Training Specialist to own and scale their Content Engineer certification program. The role involves leading live cohort sessions, designing educational content, and guiding marketing professionals in transforming their approach to content work in the AI era.
Artificial Intelligence (AI)Business DevelopmentDeveloper APIsDeveloper ToolsProductivity Tools
Responsibilities
Lead 2-week cohort sessions across multiple skill levels (Foundations through Advanced), delivering interactive, demonstration-heavy experiences where participants build workflows in real-time
Design and continuously evolve educational content across three certification tracks, creating session materials, builder exercises, homework assignments, and comprehensive takeaway documents that meet learners where they are
Guide participants from simple 2-4 step automations to sophisticated 15-25+ step orchestrations, teaching the foundational "Gather → Analyze → Extract" pattern and progressing to liquid query syntax, iterator patterns, and intelligent quality assurance systems
Travel to deliver in-person enablement sessions for enterprise customers, adapting curriculum to specific organizational needs and use cases while maintaining the core Content Engineer philosophy
Synthesize cohort pain points, feature requests, and learning barriers into actionable product insights. Your observations from where participants struggle most directly inform platform improvements and documentation priorities
Track and report on participant success metrics including workflow implementation rates, time savings achieved, team efficiency gains, and career advancement outcomes (promotions, raises, new titles)
Develop self-serve learning materials, micro-certifications, and university-style resources that complement live instruction and enable scalable knowledge transfer
Qualification
Required
3+ years in customer enablement, technical training, or marketing operations with a track record of teaching complex technical concepts to non-technical audiences
Exceptional public speaking and facilitation skills: You're energizing on camera, think on your feet during live troubleshooting, and create 'aha moments' through interactive demonstration rather than lecture-style presentation
Technical fluency: You learn platforms rapidly, understand systems thinking and workflow logic, and can build alongside participants in real-time. Bonus if you have experience with marketing automation tools, APIs, or workflow builders like Zapier, Make, or Clay
Teaching philosophy grounded in application: You believe in 'show, don't tell,' prioritize hands-on building over theory, and design for immediate micro-wins that build confidence before tackling complexity
Curriculum design experience: You've created structured learning progressions that scaffold from foundational concepts to advanced techniques, with clear learning objectives and measurable outcomes
Bias toward action and iteration: You embrace 'Version 0' thinking—shipping adaptable foundations that improve through use rather than pursuing perfect initial implementations
Strong written communication: You distill complex workflows into clear documentation and can create concise, memorable educational content (session summaries, troubleshooting guides, expansion opportunities)
Customer empathy: You recognize when participants are struggling, adapt your approach in real-time, and celebrate their wins as your own success metrics
Preferred
Prior experience in B2B SaaS enablement or customer education roles
Background in content marketing, SEO, or marketing operations
Familiarity with AI tools (Claude, ChatGPT, Perplexity) and prompt engineering principles
Experience with community management platforms (Circle, Slack communities)
Understanding of semantic search, knowledge management systems, or content workflows
PST time zone preferred (for optimal cohort scheduling and team collaboration)
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
Company
AirOps
AirOps enables businesses to build AI-powered content workflows combining multiple language models with brand data for scalable growth.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$62.5MKey Investors
GreylockUnusual VenturesWing Venture Capital
2025-11-10Series B· $40M
2024-10-02Series A· $15.5M
2023-04-26Seed· $7M
Leadership Team
Alex Halliday
Founder and CEO
Matt Hammel
Co-founder and COO
Recent News
Sourcery
2025-11-21
alleywatch.com
2025-11-19
vcnewsdaily.com
2025-11-14
Company data provided by crunchbase