Philips · 19 hours ago
Customer Success Leader
United States
Full-time
Remote
Senior Level, Lead/Staff
$163K/yr - $259K/yr
8+ years expPhilips is a health technology company dedicated to ensuring quality healthcare access for everyone. The Customer Success Leader will direct the outcomes strategy for major U.S. monitoring customers, ensuring adoption and value across health systems while managing a team of Customer Success Managers.
B2BConsumer ElectronicsElectronicsLightingWellness
No H1B
U.S. Citizen Only
Responsibilities
Directing the end-to-end outcomes strategy for Philips’ largest U.S. monitoring customers, ensuring adoption and measurable value across enterprise health systems
Acting as a senior customer-facing leader and trusted advisor to drive clinical, operational, and financial impact
Championing full utilization of the Hospital Patient Monitoring ecosystem, including bedside and transport monitors, mobility solutions, and interoperability components
Aligning customer success plans with data-driven insights to maximize performance and outcomes
Collaborating closely with Sales, Services, and Solutions & Delivery to execute projects flawlessly and support contract renewals
Proactively identifying opportunities to expand existing agreements and increasing Philips’ portfolio footprint
Managing, coaching, and developing Customer Success Managers to deliver consistent execution and scalable success
Setting clear performance expectations, KPIs, and accountability frameworks to ensure operational excellence
Fostering a culture of accountability and collaboration, while actively developing talent across all levels, and providing strong guidance to ensure clarity and alignment
Implementing repeatable processes, governance structures, and outcome measurement standards across strategic partnerships
Using these frameworks to strengthen customer relationships and sustain long-term value realization
Qualification
Required
8+ years of people leadership experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar
People leadership and hospital healthcare or med device industry experience
Demonstrated experience leading customer-facing teams in complex environments
Strong understanding of hospital ecosystems, acute care workflows, driving standards and adoption
Bachelor's or master's degree in business administration, Customer Relationship Management (or equivalent) or 12+ years in a similar role
Ability to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation
Excellent written and verbal communicator, with proficiency in developing presentations and reports
Benefits
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Company
Philips
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.23BKey Investors
EXOR N.V.Bill & Melinda Gates FoundationInnovative Health Initiative
2025-03-19Post Ipo Equity
2024-05-23Post Ipo Debt· $756.82M
2023-11-07Grant· $44.6M
Leadership Team
Neil Mesher
CEO and SVP, UK and Ireland
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase