Social Media Content Moderator jobs in United States
cer-icon
Apply on Employer Site
company-logo

Alorica · 6 hours ago

Social Media Content Moderator

Alorica is the largest minority-owned CX provider, delivering digital-first, people-centered experiences. They are seeking a Social Media Content Moderator who will review content and ensure compliance with community standards while providing exceptional customer support.

Call CenterCustomer ServiceMarketingOutsourcingTechnical Support

Responsibilities

Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations
Become and remain knowledgeable about online community standards
Interpret and apply complex policies and guidelines to content
Review the reported content within agreed turnaround times and standards of quality
Escalate issues outside of the company policy

Qualification

Content moderationAttention to detailMicrosoft OfficeProblem-solvingListening skillsProfessionalismSocial media knowledgeCommunication skills

Required

High school diploma or GED
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Ability to handle viewing graphic and potentially disturbing content
Ability to react quickly and effectively with high attention to detail and fast learning ability
High level engagement
Possess a high level of professionalism
Good understanding of social media pop culture
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills

Benefits

Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs that really grow your career
Open access courses through Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs

Company

Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions.

Funding

Current Stage
Late Stage
Total Funding
$727.62M
Key Investors
Cerberus Business Finance
2023-04-20Debt Financing· $725M
2009-08-13Series Unknown· $2.62M

Leadership Team

leader-logo
Max Schwendner
Co-Chief Executive Officer
linkedin
leader-logo
Mike Clifton
Co-CEO
linkedin
Company data provided by crunchbase