Daimler Truck North America · 16 hours ago
Field Service Engineer II (Western Region)
United States
Full-time
Remote
Entry, Mid Level
$78K/yr - $100K/yr
2+ years expDaimler Truck North America is a leader in the automotive industry, focusing on innovative solutions for sustainability and future driving technology. They are seeking a Field Service Engineer II to provide onsite support, make repairs, and collaborate with product support managers in the Western Region.
LogisticsManufacturingTransportation
No H1B
Responsibilities
Advise and support customers in an assigned area for all service and maintenance topics
Maintain active, timely and accurate CRM records (Novis), reports and applicable logs
Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets
Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints
Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs
Support service partners in the degeneration of campaigns and recalls
Instruct the service personnel from customers in all service and maintenance topics
In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints
Complete recall and campaign work on company and customer vehicles
Qualification
Required
Candidates must be located in Western Region territory, which includes: CA, OR, WA, AZ, UT, ID, and MT
Bachelor's degree in related field, or 6 years of relevant experience in lieu of degree
2-4 years of relevant experience in automotive industry
Excellent communication, presentation, interpersonal, problem-solving, and organizational skills
Proficient in MS Office, typical computer systems / skills
High level of personal and professional integrity, honesty and accountability
Ability to travel regionally and internationally
An attached resume is required
This position is not open for Visa sponsorship or to existing Visa holders
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen
Preferred
Understanding and ability to understand and to explain complex technical product in detail
Outstanding customer service experience
CDL with P endorsement a plus
Benefits
Annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
Starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
Employee assistance program
Comprehensive healthcare plans and wellness programs
Onsite fitness (at some locations)
Tuition assistance
Volunteer paid time off
Short-term and long-term disability plans
Company
Daimler Truck North America
Daimler Truck North America, a Daimler Truck AG company, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lutz Beck
CIO Chief Information Officer
Recent News
EIN Presswire
2025-12-03
bloomberglaw.com
2025-11-12
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