Lawrence Livermore National Laboratory · 12 hours ago
Accountant, Help Desk
Livermore, CA, USA
Full-time
Hybrid
New Grad, Entry Level
$80K/yr - $98K/yrLawrence Livermore National Laboratory (LLNL) is seeking an Accountant for their Help Desk to support financial help desk activities. The role involves providing problem resolution for financial operations, managing customer service calls, and developing training documents for financial activities.
Information TechnologyMarket ResearchSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Interpret and provide problem resolution for financial and disbursement operations in accordance with organizational policies and procedures; solution of routine problems utilizing standard procedures and judgment
Meet customer needs in an efficient and effective manner; resolve customer requests for information and/or issue resolution
Identify and recommend process improvements, leveraging current tools available at the Laboratory. May be assigned responsibility for implementation of a process improvement within their work team. May participate in department/cross functional projects, defining user requirements
Manage customer service calls, with effective verbal and written communication and a professional demeanor
Develop training documents and knowledge articles to enhance capabilities of internal and external personnel on Financial and Disbursement activities
Develop and track performance metrics for senior level staff using intermediate Excel and performance tools
Participate in testing new/upgraded system functionality of help desk and financial systems
Research customer requests using various accounting and payroll electronic resources
Perform other duties as assigned
Qualification
Required
Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship
Bachelor's Degree in Business Administration, Accounting, Finance, Economics or a related field, or equivalent combination of education and related experience and training in the finance/ accounting field
Experience using a Help Desk solution to assist requestors
Fundamental knowledge and understanding of accounts payable, travel, payroll, and other financial functions
Familiarity with Oracle and PeopleSoft or other financial and payroll applications and knowledge of computer-based spreadsheets, report generated applications and communication tools (e.g., Microsoft Suite, Outlook, Service Now)
Demonstrated organizational skills to handle multiple tasks simultaneously with frequent interruptions, while providing a high level of customer service and demonstrated problem solving and decision-making skills necessary to independently solve problems of broad scope and complexity
Ability to interpret and apply financial policy and procedures, including State and Federal policies, procedures and regulations and experience in applying and ensuring internal controls are followed
Demonstrated ability to work independently with minimal supervision and as a team member, while maintaining a heavy workload, meeting critical deadlines, and working effectively under time constraints. Effective written and verbal communication and interpersonal skills to work with all levels of personnel, both internal and external to the Laboratory, including establishing and maintaining relationships with clients, co-workers, external vendors, and Laboratory service units
Adaptability to learn multiple internal systems and establish a strong working knowledge for both usage and guiding customers
Benefits
Flexible Benefits Package
401(k)
Relocation Assistance
Education Reimbursement Program
Flexible schedules (*depending on project needs)
Company
Lawrence Livermore National Laboratory
Lawrence Livermore National Laboratory, a national security laboratory, provides transformational solutions to national security challenges.
Founded in 1952
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$11.4MKey Investors
ARPA-EUS Department of EnergyDARPA
2023-11-21Grant
2023-08-14Grant
2022-09-19Grant
Leadership Team
G
Greg Herweg
Chief Technology Officer
D
David Shaughnessy
Deputy Chief Financial Officer
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