Tier 2 Help Desk Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

NTT DATA North America · 1 day ago

Tier 2 Help Desk Analyst

positionAlexandria, VA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

NTT DATA is a leading business and technology services provider, and they are seeking a Tier 2 Help Desk Analyst to provide advanced technical support in a federal government environment. The role involves diagnosing and resolving complex technical issues, providing deskside, remote, and on-site support, and managing IT systems and applications.

ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Provide advanced technical support for workstation issues, including diagnosis, remediation, application installation/configuration/removal, and performance analysis/tuning
Respond to escalated tickets from Tier 1 and provide timely and effective resolution
Perform deskside support, remote support, and on-site support at customer locations
Image and re-image workstations
Escalate complex issues to the eBusiness team as needed and consult with manufacturers for specialized support
Manage mobile devices, including provisioning, resetting, and remote wiping
Provide printer support, including setup, toner/parts replacement, queue setup, and diagnosis/remediation
Perform root cause analysis for recurring issues
Manage Active Directory accounts and permissions
Provide support for email, meeting rooms, video teleconferencing, moves, and large data moves
Maintain accurate documentation of all incidents and requests
Adhere to all security policies and procedures
Diagnosis and remediation of hardware and software issues, password resets, application installation/configuration/removal, performance tuning
Providing support for email, meeting rooms, video teleconferencing, moves, and large data moves

Qualification

Technical supportActive Directory managementCompTIA A+ certificationNetwork+ certificationITIL v4 FoundationAnalytical skillsProblem-solving skillsDocumentation skills

Required

Bachelor's degree
Education Equivalency: Associate's degree and 3 years of experience or High School Diploma and 7 years of experience
Minimum 1 year of professional experience
Ability to obtain a Public Trust Clearance

Preferred

CompTIA A+ and Network+ certifications
ITIL v4 Foundation certification

Company

NTT DATA North America

twittertwittertwitter
Glassdoor3.9
company-logo
NTT DATA, Inc. is a trusted global innovator of business and technology services.
dateFounded in 1988
location
Plano, Texas, USA
people-size10001+ employees
web-link
https://us.nttdata.com

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
John Barr
Vice President - Insurance Strategy
linkedin

Recent News

AETOSWire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threa...
2025-12-05
MarketScreener
AI bubble to be short-lived, rebound stronger, NTT DATA chief says
2025-12-05
Business Wire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threat Landscape
2025-12-04
Company data provided by crunchbase