Outschool · 5 hours ago
Customer Support Representative - Escalations [Contract]
United States
Contract
Remote
New Grad, Entry Level
$20/hr - $25/hrOutschool is a company dedicated to inspiring kids to love learning by offering engaging online educational experiences. The Customer Support Representative will ensure a positive experience for parents, teachers, and learners by providing high-quality support primarily through chat and email, while resolving complex inquiries with empathy and sound judgment.
ChildrenE-LearningEdTechEducationInformation Technology
No H1B
Responsibilities
Provide high-quality product support to parents and teachers, primarily via chat and email
Resolve customer inquiries with empathy, clarity, and sound judgment
Handle more complex or sensitive support situations, escalating internally when appropriate
Follow established workflows while adapting to new products, tools, and policies
Take on additional CX-related tasks as needed to support team operations
Qualification
Required
Provide high-quality product support to parents and teachers, primarily via chat and email
Resolve customer inquiries with empathy, clarity, and sound judgment
Handle more complex or sensitive support situations, escalating internally when appropriate
Follow established workflows while adapting to new products, tools, and policies
Take on additional CX-related tasks as needed to support team operations
Quick learner with a passion for Outschool
Strong written communication skills with a customer-first mindset
Comfortable working independently and making decisions within defined guidelines
Thrives in a fast-changing environment, with a track record of adapting to new products and features
Preferred
Experience in K–12 education
Startup experience
Bachelor degree
Background in escalated support or QA of customer interactions
Technical aptitude or experience supporting software products with complex workflows
Benefits
Competitive salaries, stock options, retirement plans.
Comprehensive medical, dental, vision, disability, and life insurance — plus fertility/family planning coverage and access to ModernHealth coaching & therapy.
Generous PTO and family leave policies.
Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and a new office in San Francisco. Bay Area–based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup, internet, and weekly meals to stay connected no matter where you are.
Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes.
Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs.
Company
Outschool
Outschool is a marketplace of live online classes for kids that connects learners, parents, and teachers together.
Founded in 2015
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$240.22MKey Investors
Lightspeed Venture PartnersY Combinator
2021-10-14Series D· $110M
2021-04-14Series C· $75M
2020-09-18Series B· $45M
Leadership Team
Nick Grandy
Co-founder and Board Member
Recent News
Fundersclub
2026-01-20
Company data provided by crunchbase