California Department of Health Care Services · 14 hours ago
Complaints Analyst
Sacramento, CA
Full-time
Hybrid
Mid Level
$6,031/mo - $7,547/moThe California Department of Health Care Services (DHCS) is seeking a Complaints Analyst to join their team. The role involves conducting complex investigations of recovery or treatment programs, gathering facts, preparing reports, and ensuring compliance with regulations.
Health CareHospitalMedicalPersonal Health
Responsibilities
Independently conduct complex and/or sensitive investigations of recovery or treatment programs
Gather facts via interviews, reviewing and analyzing files and other pertinent documents, and inspecting the facilities
Prepare reports within mandated timelines
Organize evidence, identify violations, assess penalties (when appropriate), prepare appeal documents and requests for legal advice, respond to inquiries, and input data into database(s)
Travel statewide, including overnight, of up to 50% of the time, by airplane, train, automobile, and other transportation methods to conduct oversight and monitoring of the 24-hour psychiatric programs
Qualification
Required
Travel statewide, including overnight, of up to 50% of the time, by airplane, train, automobile, and other transportation methods is required in order to conduct oversight and monitoring of the 24-hour psychiatric programs
Candidates who do not complete and submit an SA may not be considered for this position
Applicants must include a Supplemental Application (SA) for this recruitment
You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position
The SA response must be no more than two pages in length, double-spaced and using 12-point Arial font
You must indicate your Full Name and Job Control Number at the top right corner
Based on the duties listed on the duty statement, how does your experience and education make you the best candidate for this position?
Describe your specific experience in handling a heavy workload with competing priorities, and the steps you take to ensure deadlines are met
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered
Final Filing Date: 2/4/2026
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available)
SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s)
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting
Paper applications must include a signature
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the 'Examination(s) or Job Title(s), For Which You Are Applying' section on the STD. 678
Surplus/SROA candidates should submit a copy of their letter with their application
Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission
All information on the Employment Application (STD 678) must be completed
Applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY)
Resumes or other documents may not be substituted for the Employment Application (STD 678)
Preferred
Ability to prioritize workload, adapt to changes in workload, and shift focus when needed
Ability to establish and maintain collaborative, productive, and professional working relationships with departmental leadership, various government entities and stakeholders
Ability to work on confidential and sensitive assignments, and consistently exercise a high degree of initiative, independence, sound judgment in performing assigned tasks
Effective communication, business acumen, decision making, and problem-solving skills
Excellent interpersonal and communication skills (written and verbal)
Ability to work effectively as an individual and as part of a team
Benefits
Continuous and ongoing training
Diversity, Equity, and Inclusion program activities
Employee Assistance Program (EAP)
Medical, including health, dental, and vision insurance.
Paid Holidays and vacation/leave
Defined retirement program
Savings Plus Program (401(k), 457)
Medical/Dependent Care Reimbursement Accounts
Company
California Department of Health Care Services
The California Department of Health Care Services (DHCS) is the backbone of California’s health care safety net, helping millions of low-income and disabled Californians every day.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Crystal Taylor
Chief Strategy Officer (CSO)
Palav Babaria
Chief Quality Officer and Deputy Director of Quality and Population Health Management
Recent News
2025-04-06
The Business Journal
2025-03-21
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