UPMC · 19 hours ago
Systems Analyst - Senior
Pittsburgh, PA
Full-time
Onsite
Senior Level
5+ years expUPMC is hiring a Senior Systems Analyst to join their ISD Revenue Cycles team. The role involves providing analytical services, developing and maintaining computer applications, and supporting client IT and business needs.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Supporting the new deployment of Hyland OnBase in an Epic hospital environment
Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software)
Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate
Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly
SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles
Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times
Data Quality: Maintain data quality at all times
Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation
Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst
End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers
Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements
Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary
Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects
Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff
Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Qualification
Required
Experience supporting the OnBase application and HL7
5+ years' experience with modern technology and application support through education or practical experience
Highly driven and self-motivated to exceed expectations
Ability to work independently and in a team-based environment
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
Ability to create training content
Ability to manage process improvement efforts
Ability to independently recognize opportunity for process improvements
Ability to act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues
Ability to handle problem management as appropriate
Ability to distribute tasks to team members and meet milestone completion
Ability to maintain confidentiality of sensitive information at all times
Ability to maintain data quality at all times
Ability to interact with vendors independently, as necessary
Ability to write and analyze complex reports
Ability to communicate with the business/act as business analyst
Ability to facilitate more detailed user training sessions
Ability to create and/or manage cutover plans including downtime, etc
Ability to evaluate impact and coordinate efforts across multiple platforms as necessary
Ability to demonstrate appropriate, clear, concise, and effective written and oral communications in all interactions
Ability to successfully complete projects, tasks, and initiatives by embracing a team-first approach
Ability to adjust and be flexible to change by adapting approach when necessary
Ability to seek feedback from senior team members for development and effectively incorporate feedback into work and behaviors
May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Preferred
Someone who already has the experience with the suite of applications required to support the Hyland OnBase project long-term
Experience leading and supporting Hyland OnBase projects in a hospital environment
Knowledge and experience managing document conversions from clinical systems to OnBase
Current or Past UPMC employee or contractor
ACBT - Avaya CBTCXADMIN - AVST Cert CX Admin
ITIL - IT Infrastructure Library
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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