EchoStar Corporation · 18 hours ago
Manager, Technical Support Engineering
Englewood, CO
Full-time
Onsite
Mid, Senior Level
$96K/yr - $138K/yr
5+ years expEchoStar Corporation is reimagining the future of connectivity, providing a range of services including satellite television and smart home installations. The Manager of Technical Support Engineering will lead a team focused on supporting various video and networking technologies, ensuring high performance and alignment with business growth.
HardwareSatellite CommunicationSoftware
No H1B
Responsibilities
Manage and scale a Technical Support Engineering team supporting DISH Business’s full portfolio of commercial video and internet products, maintaining a high-performing support organization
Mentor, coach, and conduct regular performance reviews; lead hiring, interviewing, and onboarding of Technical Support Engineers to support business growth
Define and execute the strategic roadmap for the Technical Support Engineering team, aligning support capabilities with new technology adoption and DISH Business expansion
Oversee technical operations including lab environments to replicate field issues, root-cause analysis, QA regression/acceptance testing, and escalation to internal development teams and third-party manufacturers
Provide cross-functional technical leadership by supporting Product and Sales teams (RFP responses, pre-installation discussions, product development input, and customer-facing technical support as needed)
Own technical documentation and knowledge management (release notes, manuals, KBs, training modules) while leveraging Salesforce to track all support interactions; participate in on-call escalation and limited travel (≤10%) for critical support and industry events
Qualification
Required
Bachelor's degree and 5+ years of relevant experience (e.g., Computer Science, Network Engineering, or commercial TV installation/operations), with 1-4 years of people management experience
Strong networking fundamentals with proven ability to troubleshoot complex network issues
B2B/commercial technology support experience preferred, especially in hospitality, senior living, or MDU environments
Experience supporting and troubleshooting Android-based set-top box environments, including reading Android debug logs and using ADB
Proficiency in Linux environments, including bare-metal server operations
Working knowledge of RF and QAM distribution concepts, with demonstrated ability to interpret complex technical documentation to drive advanced troubleshooting and resolution
Proven ability to manage multiple priorities, maintain meticulous organization, and drive projects to successful completion
Exceptional verbal and written skills for executive level communication; ability to clearly translate complex technical concepts for a diverse audience (internal teams, partners, and senior leadership)
Ability to learn new technologies and procedures quickly
Strong analytical, troubleshooting, and problem resolution skills
Ability to multitask and be flexible based on the customer and business needs
Can think logically, systematically yet also be creative and think 'outside the box'
Proven ability to deescalate, manage, and resolve critical support situations involving high value partners and stakeholders
Preferred
Certified technical education strongly preferred (e.g., Cisco CCNA, CompTIA A+/Net+/Linux+, LPI Linux Essentials)
DOCSIS DEP certification a plus
Server administration experience preferred
Benefits
Flexible spending accounts
HSA
A 401(k) Plan with company match
ESPP
Career opportunities
A flexible time away plan
Company
EchoStar Corporation
EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$50MKey Investors
National Telecommunications and Information Administration
2024-10-10Post Ipo Debt
2024-07-15Grant· $50M
2008-01-03IPO
Leadership Team
Charlie William Ergen
Chairman Of The Board
Recent News
PCMag Australia
2026-01-22
Sherwood News
2026-01-16
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