Victoria’s Secret & Co. · 1 day ago
Director, Customer Analytics
Reynoldsburg, OH
Full-time
Hybrid
Director/Executive
$148K/yr - $210K/yr
10+ years expVictoria’s Secret & Co. is seeking a Director of Customer Analytics to shape Customer Strategy by leveraging advanced analytics for decision-making across product and marketing. This role involves providing strategic leadership to a team, translating complex data into actionable insights, and influencing senior cross-functional partners.
ApparelBeautyFashionRetail
Responsibilities
Shape and refine enterprise-level understanding of the intersection of business and customer, directly influence strategic priorities across VSI + Beauty and supporting functions such as Marketing, Merchandising, Planning, and Digital
Set the long-term analytics vision by proactively aligning predictive and prescriptive analytics to enterprise strategic decisions and multi-year roadmap
Oversee and standardize analytics and visualization frameworks; evaluate tools that scale
Deliver and guide the development of insights, ensuring clarity and strategic alignment for Executive Level audiences
Provide leadership oversight for the team, ensuring resources, direction and structure in a fast-paced, high-impact role
Coach others within the team, develop future organizational leaders by driving a culture of insight-to-action, strategic thinking and data-driven decision making
Set and approve learning agendas for teams, ensuring alignment with enterprise priorities and innovation strategy
Keep up-to-date on emerging trends, technologies, and companies that are impacting retail analytics and anticipate their long-term implications for future strategy
Support the assessment and incubation of new analytical tools as appropriate
Demonstrate a strong sense of urgency in all deliverables with accountability and high-quality outputs
Lead executive – level presentations with confidence and clarity, influencing senior executives and shaping key strategic decisions
Demonstrate expertise in customer / market research and translate these insights into strategies that drive growth, personalization and competitive advantage
Qualification
Required
Bachelor's degree in business, analytics, economics or related field; Master's degree (MBA or advanced analytics degree) a plus
Proven ability to oversee a portfolio of initiatives and deliver strategic outcomes under accelerated timelines
Exceptional communication skills and demonstrated collaboration skills
Strong presentation skills with the ability to influence and engage senior level leadership
Rigorous attention to detail combined with the ability to synthesize complex data into clear executive-level narratives
High level of analytical and business curiosity
Flexible and creative problem solver capable of navigating ambiguity, removing organizational barriers, and driving strategic alignment
Adaptable and a champion for change
Personal professionalism and sense of accountability demonstrated by a track record of delivering results, developing talent and modeling leadership behaviors
10+ years professional experience in a business or analytical role, with strong Excel proficiency
4+ years of managerial experience
Preferred
4+ years of marketing and/or retail business a plus
Experience with BI tools (e.g. Google Looker, Tableau, Power BI) preferred
Experience with relational database analysis; proficiency in SQL and/or Python a plus
Company
Victoria’s Secret & Co.
Victoria’s Secret & Co.
10001+ employees
H1B Sponsorship
Victoria’s Secret & Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (5)
2021 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
BBRC WORLD
2025-05-20Post Ipo Equity
2021-07-23IPO
2020-09-15Acquired
Leadership Team
Hillary Super
Chief Executive Officer
Casey Christine Gates
Senior Raw Material Designer
Recent News
Benzinga.com
2026-01-14
2025-12-08
Company data provided by crunchbase