Von Maur · 9 hours ago
SERVICE DESK DEPARTMENT MANAGER
Louisville, KY
Full-time
Onsite
Mid LevelVon Maur is a family-owned company known for its legendary customer service. The Service Desk Department Manager is responsible for overseeing the communication hub of the store, motivating associates, and ensuring excellent customer service while managing various key services.
E-CommerceRetailShipping
Responsibilities
Motivate associates to deliver excellent customer service – train, coach and lead by example
Execute all duties of a service desk associate and ensure department duties are completed accurately and timely
Develop service desk associate’s skills
Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
Develop and implement solutions to solve customer problems and department needs
Monitors and supports store online order and pick up in store services
Be available to work day, evening, and weekend shifts
Qualification
Required
Effective problem solver
Ability to motivate associates to deliver excellent customer service
Experience in training, coaching, and leading by example
Ability to execute all duties of a service desk associate
Skills in developing service desk associates' skills
Ability to assess associate performance and provide feedback
Experience in developing and implementing solutions to solve customer problems
Ability to monitor and support store online order and pick up in store services
Availability to work day, evening, and weekend shifts
Benefits
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy - creates endless career opportunities!
Company
Von Maur
Von Maur is an e-commerce and retail department store chain.
Founded in 1872
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Meghan S.
Executive Assistant to Chief Executive Officer
Recent News
2025-12-16
Morningstar.com
2025-04-06
Company data provided by crunchbase