NiCE · 16 hours ago
Lead Professional Services Engineer, Actimize
United States
Full-time
Remote
Mid, Senior Level
3+ years expNiCE is a leading software company specializing in customer experience and financial transaction monitoring. The Lead Professional Services Engineer will design, configure, and deliver technical solutions focused on NiCE Actimize implementations, ensuring quality through testing and approvals while mentoring less experienced engineers.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Determines technical feasibility by evaluating requirements and analysis as well as proposed solutions
Prepares and installs solutions by determining and designing system specifications, standards and programming
Enhances existing solutions to match client requirements by configuring and customizing software using Actimize software, SQL and other technologies
Tests and approves software solutions, configurations and customizations
Provides information by collecting, analyzing, and summarizing development and service issues
Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process
Collaborates and adds value through participation in peer code reviews, providing comments and suggestions
Provides reliable solutions to a variety of problems using sound problem solving techniques
Performs technical root cause analysis and outlines corrective action for given problems
Serve as a mentor to less experienced software engineers
Estimate level of effort, evaluate new options of similar technology, offer suggestions to improve processes, and provide comments on some design aspects
Apply a sense of urgency, commitment and focus on the right priorities in developing technical solutions in a timely fashion
Review product and/or application information including manuals and brochures for technical accuracy
Documents and demonstrates solutions by developing documentation, diagrams, clear code and comments
Qualification
Required
Databases: MS SQL and Oracle. Cassandra is a plus
Operating systems: Windows and Linux
Web Technologies: HTML, XML, XSL, Javascript
Web App servers: Tomcat or WebSphere
Excellent communication and problem solving skills
Excellent written and spoken English
Pro-active and Team Oriented approach
BS degree in Computer Science or related field
3+ years experience with a Software Company or in a consulting role
Preferred
Knowledge of ETL tools is a plus
Prior Actimize solution experience is a big plus
Integration experience using APIs, DB, files, queues is a big plus
AWS and Container experience is a plus
Tableau knowledge is a plus
Java is a plus
Financial industries experience is a plus
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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2025-09-12
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