Cadwell · 19 hours ago
Field Implementation Specialist
Midwest
Full-time
Onsite
Mid Level
$80K/yr - $100K/yr
4+ years expCadwell is a company focused on providing high-quality product installations and customer training. The Field Implementation Specialist is responsible for ensuring regulatory compliance and effective deployment of products, while also enhancing customer satisfaction through training and support.
ManufacturingMedical Device
Responsibilities
Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with those releases
Work with Cadwell’s Manager, Technical Implementation to develop strategies that constantly improve customer ‘go-live’ experiences, and Installation Team efficiency
Use Technical Installation Team’s Key Performance Indicators (KPI’s) to constantly reappraise personal performance
Work within the Technical Installation Team to deliver all Technical Installation elements in each assigned product deployment. Typical requirements being to:
Work with Customer Implementation Team colleagues to ensure appropriate Technical Installation expectations established during the sales process
Verify that all appropriate Technical Installation deliverables, and timelines, are documented in a detailed Scope of Work to be signed by both parties prior to the point-of-sale and upon successful fulfillment
Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all Technical Installation requirements for each ‘go-live’
Fulfill all Technical Installation deliverables in each ‘go-live’ plan including onsite installation
Currently, provides customer training when an Implementation does not include a dedicated training resource
Document and escalate any technical installation issues to the Manager, Implementation Planning, as necessary
Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures and Product Installation instructions
Assist with the specification of Technical Installation requirements for product enhancements and new product designs
Escalate any issues of concern to Manager, Technical Installation in a timely manner
Participate in all Technical Implementation Team Meetings, collaborating with colleagues to maximize team efficiency
Provide assistance with clinical configuration and training when appropriate
Other duties as assigned
Qualification
Required
Exemplary listening, communication and collaboration skills, with an established ability to work cross-functionally
Excellent problem-solving and decision-making skills, with a focus on customer satisfaction and efficiency
Expertise in technical installations, troubleshooting, root-cause identification, corrective and preventive process improvement
Combination of 4+ years of related experience and education in IT or biomedical engineering and/or clinical neurodiagnostic disciplines
Ability and willingness to travel up to 80% of the time
Residence near an airport that serves the assigned territory
Ability to lift and transport equipment up to 50 pounds and to accommodate frequent standing, walking, bending and use of hand tools
Valid driver's license and ability to obtain required travel documentation
This position requires on-site visitation at medical facilities. As such, the candidate must be able to meet credentialing company and medical facility requirements
Work outside of regular business hours may be required to meet business needs
Preferred
Approximately 3+ years of experience working with teams in a regulated environment (ISO, FDA, MDR, etc.) is preferred
Experience with medical devices, healthcare technology, or complex equipment installations is preferred
Clinical registrations and certifications commensurate with assigned modalities are preferred
Previous experience with installation management applications, CRM systems, and analytics tools is preferred
Company
Cadwell
Since 1979, Cadwell has been true to its mission: Helping you help others.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Jensen
CEO
Recent News
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