Wasserman · 16 hours ago
Senior Manager, Technology Innovation & Operations, Creators
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expWasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. The Senior Manager, Technology Innovation & Operations, Creators supports the effectiveness and scalability of systems and tools for the Creators business, ensuring reliable platform operation and guiding technology development to enhance efficiency.
AdvertisingMarketingSocial MediaSports
Responsibilities
Support the ongoing effectiveness, reliability, and scalability of the core platforms and tools that power the Creators business today, ensuring they function consistently as the organization continues to grow
Serve as a primary point of coordination for platform-related needs, helping assess, prioritize, and translate requests from representation, IP, and Operations teams into actionable system improvements
Partner closely with Agents and Business Development to ensure workflows, tools, and data structures support deal flow, execution, and long-term growth
Design, refine, and document workflows, automations, and system configurations to improve consistency, efficiency, and usability across the business
Help establish and reinforce platform standards and best practices, supporting adoption and alignment across teams in partnership with leadership
Identify areas of friction or inefficiency within existing systems and recommend practical, scalable solutions aligned with business priorities
Contribute to the definition of business requirements, workflows, and priorities in support of future-state, proprietary platform development, with a focus on building a more connected and scalable systems ecosystem across the Creators business
Partner with external developers and internal innovation and enterprise support teams to help translate real-world business needs into platform inputs and implementation plans
Maintain continuity between current tools and future platform planning by capturing how the business operates in practice and helping ensure a smooth transition as new systems are introduced
Evaluate emerging technology, automation, and AI-enabled tools with a business-first lens, recommending applications that meaningfully improve workflows, efficiency, or insight
Support training materials, onboarding resources, and change management efforts to ensure teams understand how to use systems effectively
Maintain regular communication with stakeholders to align on platform priorities, progress, and upcoming needs
Qualification
Required
5+ years of experience in operations, systems management, technology enablement, or a related role
Experience working with SaaS platforms such as CRM systems, project management tools, and workflow automation tools
Strong ability to understand business processes and translate them into clear system requirements and improvements
Organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
Practical, solutions-oriented mindset with the ability to balance innovation with operational discipline
Strong communication skills, including the ability to work effectively with both technical and non-technical partners
Comfort operating within a matrixed organization and collaborating across departments
High level of professionalism, discretion, and sound judgment
Interest in emerging technology and AI, with a grounded, business-first perspective on adoption
Preferred
Experience in an agency, media, entertainment, or professional services environment is a plus
Company
Wasserman
Wasserman provides marketing services to the most iconic sports figures, musical artists, brands, and properties.
1001-5000 employees
H1B Sponsorship
Wasserman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Providence Equity Partners
2022-11-01Private Equity
Leadership Team
Sam Alpert
SVP, Marketing - Music
Christa D'Alimonte
Chief Legal Officer
Recent News
Sports Business Journal
2026-01-09
Sports Business Journal
2025-12-19
Sports Business Journal
2025-12-17
Company data provided by crunchbase