Autodesk · 2 days ago
Technical Support Specialist, Civil 3D
United States
Full-time
Remote
Mid Level
$65K/yr - $112K/yr
3+ years expAutodesk is a company that specializes in software solutions for various industries, including engineering and infrastructure. They are seeking a Technical Support Specialist to provide strategic technical advisory services and support to customers, ensuring their successful use of Autodesk solutions.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Respond to support requests through multiple channels and following documented processes
Document support interactions in a company-wide case management system
Document problems and solutions in short and clear articles for our knowledge domain
Advance unresolved issues to senior staff
Research, verify, and document product defects
Manage personal backlog of support requests
Manage customer and partner expectations by providing updates on progress
Participate in product BETA programs and product testing events organized by the product division development teams
Remain informed on improvements in supported products in relevancy to the ENI industry
Support the fundamental development of knowledge base quality
Influence product management and product development to make improvements
Qualification
Required
Bachelor's in Engineering or related
3 years of ENI industry experience
Proficiency or familiarity using Autodesk Civil 3D software in a production environment
Customer Support and Troubleshooting Experience
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
legacy.thefly.com
2026-01-23
Company data provided by crunchbase