American Heart Association · 19 hours ago
Client Services Manager
United States
Full-time
Remote
Mid Level
$75K/yr - $85K/yr
3+ years expThe American Heart Association is seeking a Client Services Manager for their National Corporate Relations Team. In this role, you will provide advanced account services, manage sales processes, and ensure excellent customer relationships while overseeing daily operations and client-supported projects.
AssociationFitnessHealth CaremHealthPersonal Health
Responsibilities
Serve as primary point of contact for servicing assigned accounts. Provide exceptional account support to build and maintain a positive relationship between the American Heart Association/American Stroke Association and the Account
Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria. Maintain and analyze account fulfillment patterns while focusing on underlying issues to eliminate recurring account problems
Respond to the needs of the Account, decide which course of action to take, and execute that action with minimal or no consultation or direction. Monitor Account preferences, identify and evaluate additional business opportunities with current Accounts to assist in determining focus of growth and/or sales efforts
Perform market research to assist in determining pricing strategy for customers. Work with leadership and the product team to develop business development strategies for customers. Develop product marketing messages for use in collateral and events
Forecast and track revenues and activities in a timely manner, helping to generate monthly and end-of-year revenue forecasts. Record and report on account interactions, activations and execution of the supported initiative including tracking progress and reporting
Qualification
Required
Bachelor's Degree in Business, Marketing, Communications, related area or equivalent work experience
Three (3) years of experience with Sales, Customer Service, Field Service and or Marketing
Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co‑workers and customers
Excellent time management skills
Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups
Ability to effectively interact with corporate representatives at the high management level
Benefits
Medical
Dental
Vision
Disability
Life insurance
Robust retirement program that includes an employer match and automatic contribution
Employee assistance program
Employee wellness program
Telemedicine
Medical consultation
Paid Time Off (PTO) at a minimum of 16 days per year
12 paid holidays off each year
Tuition Assistance
Company
American Heart Association
The American Heart Association is the nation’s oldest and largest voluntary health organization.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.62MKey Investors
Stupski FoundationAmeriCorps Public AlliesCity Furniture
2025-08-14Grant· $0.1M
2024-07-09Grant· $2.7M
2024-06-06Grant· $0.69M
Leadership Team
Jennifer Hall
Chief, Data Science and Analytics
Lynne Braggs
National, Sr. Director Digital Content Production, Creative (Marketing)
Recent News
Central New York Business Journal
2026-01-16
2025-12-24
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