Baylor Scott & White Health · 13 hours ago
Remote Customer Service Specialist CBS
United States
Full-time
Remote
Entry, Mid Level
2+ years expBaylor Scott & White Health is seeking a Customer Service Specialist CBS to analyze and resolve customer billing issues while instilling confidence and trust in communications with patients. The role involves managing inquiries, providing information, and ensuring effective communication with patients and insurance companies.
FitnessHealth CareMedicalSports
Responsibilities
Manages large and more complex amounts of incoming inquires, which my require liaising between patients, physician offices, clinics, hospitals, and insurance companies to resolve customer accounts
Builds sustainable relationships and trust with patients through open and interactive communication
Provides accurate, valid, and complete information by analyzing all available data found in multiple patient account systems and ensures all communications are covered, explained and documented
Meets customer service team call handling goals and productivity standards
De-escalates situations involving dissatisfied patients, offering patient assistance and support
Guides callers through troubleshooting, navigating the company site, or using the products/services
Keeps records of patient interactions, process patient accounts and file documents. Has confidential conversations to discuss sensitive information such as PHI (Patient Health Information) and payment details
Follows communication procedures, guidelines, and policies
Collaborates with peers to improve customer service
Qualification
Required
H.S. Diploma/GED Equivalent
2 Years of Experience
Must be able to multi-task, prioritize, and manage time effectively
Strong phone contact handling skills and active listening
Customer Orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Computer skills (Outlook, Word, Excel)
Basic understanding or ability to quickly learn the industry specific/fundamentals of medical billing and insurance industry concepts: EOB, UB, 1500
Understanding of specialty billing, provider-based billing, hybrid billing
Working knowledge of SBO environment and non-SBO environment in Epic
Benefits
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Company
Baylor Scott & White Health
Baylor Scott & White Health is a non-profit health care system that research about the outpatient, and emergency treatment services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
J
Jennifer Mitzner
Executive Vice President & CFO
Recent News
2025-12-09
Company data provided by crunchbase