Alex AI · 14 hours ago
Customer Success Manager (Remote - EST)
United States
Full-time
Remote
Mid LevelAlex is one of the fastest-growing startups to come out of its YC batch, focusing on revolutionizing the hiring process through AI. The Customer Success Manager will play a key role in onboarding customers, acting as a trusted advisor, and collaborating with various teams to enhance customer experience and retention.
Artificial Intelligence (AI)B2BGenerative AIHuman ResourcesRecruiting
Responsibilities
Own customer onboarding, ensuring a seamless handoff from sales and strong initial adoption
Serve as a trusted advisor to customers, helping them integrate Alex into their hiring processes
Partner closely with Engineering and Sales to communicate customer feedback and influence product roadmap priorities
Monitor account health, identify risks, and drive proactive retention and expansion efforts
Work directly with founders and leadership, gaining exposure to all aspects of a fast-scaling AI startup
Qualification
Required
Customer-obsessed: You care deeply about helping customers achieve measurable success
Communicative: You can distill complex ideas simply and clearly
Independent: Comfortable working autonomously and building from the ground up
Analytical: You make decisions based on data and outcomes
Collaborative: You thrive working cross-functionally in fast-moving environments
Preferred
Bonus: You've been an early/founding CSM or first CS hire and know what it means to build systems that scale
Benefits
Competitive compensation
Equity
Growth potential
Company
Alex AI
Alex AI is an autonomous recruiter that automates candidate screening and interviewing processes.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$20.5MKey Investors
Peak XV Partners1984 VenturesY Combinator
2025-09-29Series A· $17M
2024-05-15Seed· $3M
2024-04-03Pre Seed· $0.5M
Recent News
SlashGear.com
2025-08-05
2025-07-08
Company data provided by crunchbase