BILL · 3 days ago
Manager Research Operations
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$177K/yr - $212K/yr
4+ years expBILL is a rapidly growing fintech company focused on empowering businesses through innovative financial tools. The Manager of Research Operations will lead the Research Operations team, shaping strategies and processes to enhance customer-centric decision-making and streamline research initiatives across the organization.
AppsBillingFinancial ServicesFinTechSaaS
No H1B
Responsibilities
Build, lead, and mentor a high-performing ResOps team
Develop and own a Research Operations roadmap; prioritize and resource strategic initiatives to deliver measurable outcomes
Reimagine core ResOps initiatives, including: participant access & incentives; vendor/tooling strategy; research infrastructure; workflow automation; governance; and compliance. Oversee automation & AI transformation efforts within Research and identify opportunities across the broader R&D / VOC group
Establish Research Programs to empower and equip Product Managers, Designers and Product Marketing Managers to improve customer understanding and directly conduct focused sets of research via self service mechanisms
Establish efficient workflows that integrate research into the marketing and product development lifecycle; reduce friction for researchers and participants
Serve as a strategic partner to Research leadership; translate needs into scalable programs, policies, and service levels
Build strong cross-functional partnerships (legal, finance, security, design, product, product marketing, GTM, product ops) to align on standards, budgets, and risk management
Define and report operational metrics; continuously improve efficiency, quality, and researcher/stakeholder satisfaction
Qualification
Required
3+ years supporting research functions in a high-growth, global tech company
1+ years building and leading Research Operations teams, including hiring and performance management
Proven experience partnering with legal, finance, and security on tooling, vendor management, governance, and budgets
Demonstrated success owning an operations roadmap and balancing near-term delivery with long-term scale
Exceptional communication and influence skills - up/down/across organization; ability to simplify complexity and drive alignment across teams
Benefits
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more
Company
BILL
BILL is a developer of financial automation software for small and midsize businesses (SMBs).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.48BKey Investors
Barington Capital GroupStarboard ValueFranklin Templeton
2025-12-04Post Ipo Equity
2025-09-04Post Ipo Equity
2024-12-04Post Ipo Debt· $1.2B
Leadership Team
René Lacerte
CEO & Founder
Ken Moss
Chief Technology Officer
Recent News
dcm.com
2025-12-31
globalventuring.com
2025-12-11
Company data provided by crunchbase