Livermore Toyota · 14 hours ago
Service Advisor Livermore Toyota
Livermore, CA, 94551, US
Full-time
Onsite
Mid, Senior Level
$75K/yr - $150K/yrLivermore Toyota is dedicated to providing a respectful and dignified environment for customers and values its associates as its most important resource. The Service Advisor role involves overseeing service orders, ensuring customer satisfaction, and managing the service department's operations.
AutomotiveSalesService Industry
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Happiness scores at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Set schedules and assigns tasks to service department employees
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Collaborate with upper management to make service department hiring and discipline decisions
Qualification
Required
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
Preferred
Toyota/Lexus Dealership experience preferred
Benefits
Medical & Dental Insurance
Vision Discount Program
401K Plan + Match
Life insurance w/AD&D Feature
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Employee Assistance Program
Commuter Benefit
Health Reimbursement Account
Discounts on products and services
Above average industry pay
Company
Livermore Toyota
Livermore Toyota is a Toyota dealership that sells and maintains Toyota automobiles.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase