Highland Ventures · 21 hours ago
Help Desk Technician
Brentwood, TN
Full-time
Onsite
Entry Level
1+ years expHighland Ventures is a family-owned national venture management company focused on strategically developing and operating businesses centered around real estate. The Help Desk Technician plays a critical role in maintaining system reliability and providing timely technical support to internal teams across the company's portfolio. This position requires strong technical expertise, communication skills, and a client-focused approach to problem-solving.
E-CommerceRestaurantsRetail
Responsibilities
Serve as the first point of contact for users seeking technical assistance via phone, email, ticketing system, or remote session
Diagnose and resolve technical problems using diagnostic tools and systematic troubleshooting approaches
Communicate technical solutions clearly and effectively, adjusting complexity based on the user’s technical knowledge
Escalate complex issues to appropriate technical teams while maintaining clear communication with users throughout resolution
Document solutions and troubleshooting steps in the knowledge base to improve self-service options and team efficiency
Maintain current technical knowledge through ongoing learning and professional development
Support users across multiple Highland Ventures companies including Legacy Commercial Property, Hoogland Restaurant Group, Intune Physical Therapy, and Highland Pure Water
Qualification
Required
Minimum 1-3 years of hands-on help desk or technical support experience in a professional environment
Strong understanding of networking fundamentals and ability to diagnose network-related issues
Proficiency with both Windows PC and Mac operating systems
Experience with Microsoft Active Directory and user account management
Demonstrated problem-solving abilities with a methodical approach to troubleshooting
Excellent verbal and written communication skills, with ability to explain technical concepts to non-technical users
Strong customer service orientation and professional demeanor when interacting with users at all levels
Experience with ticketing systems (ServiceNow, Jira, or similar platforms)
Flexibility to work various shifts including some evenings and weekends as needed, with periodic on-call coverage
Preferred
Microsoft Entra ID (Azure AD) and Microsoft Intune
Cisco Meraki network equipment
Apple Business Manager
Electronic Health Records (EHR) systems
Restaurant Point of Sale (POS) systems
Power Automate or similar automation tools
Benefits
Laptop provided
Group medical, dental, life and other insurance plans, after eligibility requirements are met
Flex Medical and Flex Daycare spending accounts (FSA)
401(k) with 50% match
Paid time off plus 7 paid holidays
Company
Highland Ventures
Highland Ventures is a family-owned, national venture management company focused on strategically developing and operating businesses in 20 states that include food service, real estate, and healthcare.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Hanrahan
Sr. Executive Assistant to CEO
Recent News
Government of Canada
2025-10-17
Company data provided by crunchbase