Western State Bank · 9 hours ago
Full-Time Customer Service Representative
Casa Grande, AZ
Full-time
Onsite
New Grad, Entry LevelWestern State Bank is committed to providing a superior customer experience and fostering a respectful and empowering work environment. The Customer Service Representative (CSR) serves as the face of the bank, responsible for handling customer transactions and providing referrals to enhance customer satisfaction and business development.
Banking
No H1B
Responsibilities
Customer Transactions: Handle transactions with customers in person or via the phone, email, and online in an accurate, professional and efficient manner reflective of our vision, core values, and team guidelines and our ability to provide a superior customer experience
Referrals: Refer customers to other departments in the bank by looking for opportunities to cross-sell and recognizing customer needs and corresponding solutions
Standard and Miscellaneous CSR Tasks: Balance draw on a daily basis, complete required compliance trainings, order supplies, and assist with miscellaneous internal projects
Other duties and responsibilities as needed or assigned
Qualification
Required
Ability to relate to teammates and customers
Ability to listen effectively and communicate openly
Commitment to continual learning
Bias toward action
Ability to keep commitments
Ability to deliver a superior customer experience
Ability to provide solution-based business development and referrals
Ability to handle transactions accurately and professionally
Ability to recognize customer needs and corresponding solutions
Ability to balance draw on a daily basis
Ability to complete required compliance trainings
Ability to order supplies and assist with miscellaneous internal projects
Preferred
High School Diploma or GED
Previous cash handling experience
Company
Western State Bank
Founded in 1902, Western State Bank is an employee-owned community bank with close to $2.3 billion in assets.
Founded in 1902
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brad Jacobson
President/Chief Operating Officer
Andy Strand
Regional President / Chief Credit Officer
Company data provided by crunchbase