Senior Contact Center Specialist jobs in United States
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Experis · 4 days ago

Senior Contact Center Specialist

positionEast Providence, RI
timeContract
remoteOnsite
senioritySenior Level
money$22/hr - $22/hr

Experis is a leading organization in the financial services industry, and they are seeking a Senior Contact Center Specialist to join their team. The role involves supporting a payment migration project, providing exceptional customer service, and acting as an escalation point for complex customer issues.

ConsultingRecruitingStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Support a payment migration project by assisting customers through inbound and outbound communication
Provide white glove customer service, ensuring a positive experience during the migration process
Perform back-office maintenance and data mining to facilitate data cleanup and migration
Research online application information to ensure data accuracy and integrity
Act as an escalation point for complex customer issues, providing expert guidance and problem resolution

Qualification

ExcelCustomer service platformsData analyticsClient training experienceDe-escalation skillsCommunication skills

Required

Strong Excel skills and basic understanding of data analytics
Experience with customer service platforms and banking portals such as Access Optima
Excellent communication and de-escalation skills to handle customer interactions effectively
Ability to work onsite in East Providence, RI, with a commitment to a 6-month duration with potential extension or conversion

Preferred

Previous experience in client training or support roles is desirable

Benefits

Medical
Dental Plan
Vision Plan
401(k)
Weekly Pay

Company

Experis

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Glassdoor3.6
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Experis offers a project-based workforce that accelerates organizations'​ growth, placing specialized experts in mission-critical positions.
dateFounded in 2011
location
Taastrup, Hovedstaden, DNK
people-size10001+ employees
web-link
http://www.experis.dk

H1B Sponsorship

Experis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (171)
2024 (168)
2023 (176)
2022 (96)
2021 (75)
2020 (109)

Funding

Current Stage
Late Stage

Leadership Team

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Michiel Van Selm
IT Services Leader Europe
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Recent News

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2023-12-07
Company data provided by crunchbase