Transcat · 18 hours ago
Customer Service Coordinator
Norfolk, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expTranscat is a leading calibration and compliance services provider in North America. The Customer Service Coordinator will facilitate communication between operations, sales, and customers, managing order processing and customer inquiries while ensuring timely fulfillment of commitments.
ConsultingElectrical DistributionTest and MeasurementWholesale
Responsibilities
Controls order processing workflow in the D&W system, and process units into the calibration lab software so that customer commitments are met
Call customers with estimates and get purchase order numbers, document in the D&W system to confirm discussions
Advise customers of status and/or completion dates of repair and calibration; call customers for pick-up
Answer customer questions regarding billings, delivery, ship dates, etc
Relay general technical information to customers
Generate purchase orders for parts and outside services as needed
Maintain accurate, complete and up-to-date department files and records
Enter data accurately and on a timely basis
Prepare customer paperwork for shipments
Prepare and coordinate daily driver pickup/delivery schedule
Assist in shipping/receiving, as required
Protect company assets, information and interests
Actively support the company mission, goals, programs and policies
Comply with all company policies and procedures
Other duties as assigned
Qualification
Required
Excellent verbal and written skills
Must be able to work with others
Must be able to multitask
Minimum of a High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience preferably in a technical environment
Benefits
Paid time off
Health insurance
Tuition reimbursement
Retirement
Stock purchase plan
MORE!
Company
Transcat
Transcat is a provider of accredited calibration, repair, inspection and compliance services including analytical instrument.
501-1000 employees
H1B Sponsorship
Transcat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
M&T Bank
2025-07-29Post Ipo Debt· $150M
1989-03-07IPO
Leadership Team
Lee Rudow
President and CEO
Michael Tschiderer
Chief Financial Officer
Recent News
Rochester Business Journal
2026-01-09
2025-11-10
Company data provided by crunchbase