Wilton Re · 14 hours ago
Customer Service Specialist
Waco, TX
Full-time
Onsite
Entry Level
$34K/yr - $36K/yr
1+ years expWilton RE is seeking individuals to work in a fast-paced environment focused on delivering exceptional customer experiences. The role involves processing policy transactions for policyholders and providing professional customer service via phone and email.
InsuranceLife InsuranceRisk Management
Responsibilities
Accept phone calls in the call center from policyholders and provide professional, courteous service
Process a variety of policy changes in the Texas Life policy administration system
Compose and produce correspondence for policyholders, including responses by email
Develop knowledge of Texas Life’s products and policy administration procedures
Participate in change management by performing user testing in the policy administration system when needed
Qualification
Required
Prefer one or more years of work experience in customer service in a related industry, or Associate's degree
Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls
Effective written and verbal communications using different channels (phone, email, etc.)
Basic mathematical ability
Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment
Must be detail oriented and able to meet deadlines
Ability to make sound decisions
Ability to maintain confidentiality of files
Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company
Benefits
Tuition reimbursement
Professional development
401k with company match and profit sharing
Participation in two bonus programs
Company
Wilton Re
Wilton Re is a provider of life insurance, reinsurance, and risk capital services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.04BKey Investors
Stone Point Capital
2021-11-01Series Unknown· $25.77M
2020-11-24Series Unknown· $25.61M
2018-06-08Series Unknown· $29.82M
Leadership Team
Scott Sheefel
CEO, Wilton Re U.S.
Steven Lash
SVP & CFO, Wilton Re Group
Recent News
2025-11-20
SEC
2023-10-18
Global Reinsurance
2023-09-01
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