CGI · 16 hours ago
IT Desktop Technician
Troy, AL
Full-time
Onsite
Mid, Senior Level
$64K/yr - $112K/yr
5+ years expCGI is one of the largest independent technology and business services firms in the world, focused on supporting clients' digital transformations. The IT Desktop Technician role involves troubleshooting support contacts, managing hardware assets, and ensuring internal and external users have the necessary technology for their work.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
Responsibilities
Expected to manage the office support services environment for all end-user hardware, software and connectivity, conference room A/V, print services, as well as project work
New hire and termination processing
Expected to be innovative, offer transformative concepts, lead upgrades and initiatives
Expected to provide timely reporting on all aspects of the environment, and to provide Queue Management, Smart Hands support, and Asset Coordination services at site
The candidate will be responsible for resolving any issues with end user equipment and systems, which may involve dealing with vendors, end-users, other CGI support groups, and corporate management
The position will require a pro-active approach including recommendations for improvements where necessary and reasonable
Qualification
Required
High School Diploma or GED
3+ years of Active Directory/MS Intune experience
Android and iOS experience-5+ years of experience
Windows OS- 5+ years of experience; Mac OS- 2+ years of experience
Endpoint Security- 3+ years of experience
Network Connectivity and concepts-5 years of experience
Project oriented- 4+ years of experience
Preferred
5+ years of customer service experience preferred
Team oriented-5+ years of experience preferred
Benefits
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
H1B Sponsorship
CGI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (775)
2024 (762)
2023 (795)
2022 (940)
2021 (846)
2020 (582)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-22
Digital Journal
2026-01-22
Company data provided by crunchbase