Concentrix · 3 months ago
Genesys CloudCX Business Practice Architect
United States
Full-time
Remote
Senior Level
$115K/yr - $181K/yr
7+ years expConcentrix is a global solutions company focused on transforming customer experience through technology and human-centered design. They are seeking a Genesys CloudCX Business Practice Architect to provide technical leadership, develop solutions, and enhance customer outcomes in their professional services team.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Provide technical product leadership within the Solution Architect and Development teams and throughout the Professional Services organization both in person and remotely
Monitor Genesys product roadmap and communicate to pertinent stakeholders
Identify new opportunities to leverage within Genesys platform, plus identify roadmap impacts to current processes/offerings
Provide technical product expertise during sales opportunities
Develop and deliver technical Proofs of Concept
Develop and deliver technical presentations
Build and demonstrate Genesys capabilities including Architect flows for inbound call, email, web messaging and other digital channels, ACD functionality such as telephony and skill based routing, outbound campaigns, quality assessment, workforce management
Review RFP/SOW requirements while leading solution design and delivering/refining solution completion estimates in support of our sales organization
Qualification
Required
7 years of experience with technology solution delivery and integration, consulting experience working with Fortune 500 companies
4+ years of deep experience with Genesys Cloud CX, having completed multiple successful implementations/migrations of large enterprises
Knowledge of contact center tools and processes
Experience with Amazon Web Services
Experience interacting with customers, organization members, and senior-level personnel, potentially up to C-suite
Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook
A bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience
Genesys Cloud: AI – Digital Bots & Knowledge
Achieved the following certifications: Genesys Cloud CX: Professional
Achieved the following certifications: Genesys Cloud CX: Architect
Achieved the following certifications: Genesys Cloud CX: Developer
Preferred
Experience migrating from Genesys PureCloud a plus
Experience with Azure, Google Cloud, Machine Learning, and Generative AI a plus
Knowledge of other contact center platforms such as Amazon Connect a plus
Benefits
Private medical plans
Great compensation package
Retirement savings plans
Paid learning days
Flexible workplaces
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase