Bristol Myers Squibb · 1 day ago
Sr. Manager, ServiceNow Architecture & Administration
Tampa, FL
Full-time
Onsite
Senior Level
$140K/yr - $169K/yr
6+ years expBristol Myers Squibb is a company dedicated to transforming patients' lives through science. The Sr. Manager, ServiceNow Architecture & Administration will design and maintain the ServiceNow platform, collaborating with stakeholders and IT teams to implement solutions that enhance user experience and optimize operations.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience
Design solution on ServiceNow platform through Workflow, Flow Designer, IntegrationHub, Orchestration, Mid Servers, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs, SLAs, Registry Events, Scheduled Jobs etc
Support and identify opportunities for continuous improvement
Adopt broad, enterprise-wide view and understanding of strategy, processes and capabilities
Support business process re-engineering efforts for at least a couple medium-to-large software project
Communicate status updates to stakeholders and manage expectations
Conduct User Acceptance Testing (UAT) to ensure the requirements are met
Engage and the support business services and ensure adherence to technology standards across capability delivery teams including service providers
Work closely with cross-functional teams to deliver ServiceNow solutions
Troubleshoot and resolve issues/incidents
Collaborate with product managers and stakeholders to ensure requirements are clearly understood and backlog items are prioritized and partner with Developers to design and implement the solutions
Demonstrate a flexible and adaptive approach to accommodate changing requirements
Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis
Qualification
Required
Degree in Computer Science, Information Systems, related field, or equivalent work experience
6+ years of ServiceNow experience
Broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD)
Proficiency in ServiceNow platform capabilities including Service Catalog, Flow Designer, Workflow Editor, Scripting and Integration Hub etc
Strong analytical and problem-solving skills to troubleshoot and resolve technical issues
Excellent communication and collaboration abilities to work effectively with cross-functional teams
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
Experience with ServiceNow integrations
Experience with ServiceNow scripting languages
Experience with ServiceNow reporting and analytics
Experience with Agile development methodologies
Experience with ServiceNow performance tuning and optimization
Experience with ServiceNow security and compliance
Experience with ServiceNow family and patching upgrades
Makes decisions while understanding the team's work and how it fits into the broader enterprise
Demonstrates awareness of functional business context and the impact on their own work
Identifies opportunities to improve and grow, balancing performance feedback and career development
Displays understanding of performance metrics driving the team's goals and questions the external environment and its' implication on the goals and strategies
Preferred
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus
Benefits
Health Coverage Medical, pharmacy, dental, and vision care.
Wellbeing Support Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Paid Time Off
US Exempt Employees flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
Up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
Company
Bristol Myers Squibb
At Bristol Myers Squibb, we work every day to transform patients’ lives through science.
10001+ employees
H1B Sponsorship
Bristol Myers Squibb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (278)
2023 (231)
2022 (180)
2021 (181)
2020 (169)
Funding
Current Stage
Public CompanyTotal Funding
$29.32BKey Investors
Venrock
2025-11-05Post Ipo Debt· $5.74B
2024-02-14Post Ipo Debt· $13B
2023-10-30Post Ipo Debt· $4.5B
Leadership Team
Charles Bancroft
CFO
Cristian Massacesi
Executive Vice President, Chief Medical Officer and Head of Development
Recent News
Pharmaceutical Technology
2026-01-22
Company data provided by crunchbase