Texas Health and Human Services · 1 week ago
IT Enterprise Business Relationship Manager
Austin, TX
Full-time
Onsite
Senior Level
$8,488.33/mo - $12,083.34/mo
7+ years expTexas Health and Human Services is committed to creating a positive impact in the lives of fellow Texans. The Enterprise Business Relationship Manager serves as the strategic interface between HHS IT leadership and internal IT functions, leading IT governance processes and managing internal IT projects to ensure alignment with agency priorities.
Health Care
No H1B
Responsibilities
Communicate portfolio methodologies; prepare presentations and briefings (15%). Develops and implements plans to communicate portfolio methodologies and makes presentations to interested groups and teams. For HHSC, converts complex portfolio data into executive-ready ESC decks and Management Committee materials using standardized templates and live visuals from PMO reports/Power BI; socializes governance processes to program Chiefs and deputies
Portfolio intake, prioritization, and governance facilitation (15%). Leads intake management and prioritization workflows; facilitates governance forums for portfolio decisions and tracks action items to resolution. For HHSC, operates the Enterprise IT intake and pre-ESC triage, prepares decision support, and captures follow-ups in governance logs
Coordinate, develop, and evaluate the Enterprise IT portfolio (10%). Coordinates, develops, and evaluates a portfolio of projects using accepted portfolio management methodologies; ensures the portfolio supports agency strategies and statutory requirements. For HHSC, leads the Enterprise ESC prep and portfolio alignment across DCIO areas, using PPM Pro/Power BI dashboards to surface health, risk, and value realization for portfolios
Coordinate portfolio activities across agencies and partners (10%). Coordinates portfolio activities with other state agencies, governmental jurisdictions, and private-sector vendors/partners to reduce duplication and improve interoperability. For HHSC, synchronizes governance touchpoints with QAT timelines and vendor roadmaps to maintain compliance and smooth dependencies impacting ESC decisions
Develop budgets, schedules, work plans, resource needs, and cost estimates (10%). Develops portfolio budgets, schedules, work plans, resource requirements, and cost estimates/projections; validates affordability and staffing capacity across projects. For HHSC, partners with A&F on IT PFAP, APDs, and Biennial Operating Plan changes; tracks budget health and resource utilization in PPM and escalates exceptions ahead of ESC/MC forums
Portfolio risk, issue, and dependency management; change control (10%). Identifies and manages cross-project risks, issues, and dependencies; coordinates requests for changes affecting scope/cost/schedule across related initiatives. For HHSC, drives portfolio risk heatmaps and dependency matrices, ensures ARB/Change processes are followed, and escalates unresolved items to CIO governance
Stakeholder engagement and executive liaison (10%). Communicates portfolio status and decisions to stakeholders, ensures consistent updates to leadership, and acts as the liaison between IT and program executives. Conducts regular program touchpoints and briefings prior for HHSC to Enterprise ESC, maintains alignment on priorities, and champions customer experience across portfolios
Vendor coordination and performance evaluation (10%). Evaluates vendor performance as it impacts the portfolio; ensures contract deliverables map to portfolio goals and mitigates third-party risk. For HHSC, coordinates with PCS and program areas on solicitations, validates scope against portfolio roadmaps, and surfaces performance gaps and remediation plans in ESC/MC forums
Monitor progress, budgets, schedules, quality, and compliance (5%). Monitors portfolio progress, budget execution, schedule adherence, and delivery quality; ensures compliance with agency policy and state frameworks. For HHSC, enforces PPM initiation/charter standards, PIR/BO closeout discipline, and reporting cadence; flags Critical Projects and “go-to-green” plans to ESC, and tracks corrective actions
Standards adoption, training, and PMO enablement (5%). Supports enterprise adoption of standardized project/portfolio methodologies, terminology, and tooling; trains stakeholders and improves reporting quality. For HHSC, partners with PMO to maintain PPM QRGs, job aids, and micro-training; drives data integrity in PPM and promotes automation/reporting improvements
Qualification
Required
Bachelor's degree in Computer Science, Business, Healthcare Informatics, Government or other related field is required. Experience and education may be substituted for one another on a year for year basis
A minimum of Seven (7) years of work experience in IT is required
Knowledge of IT governance frameworks, portfolio management principles, and internal IT operations
Knowledge of intake management processes, project prioritization methods, and alignment practices for IT initiatives with agency objectives
Knowledge of project roadmap development, value realization concepts, and methods for monitoring project status, milestones, and risks
Knowledge of advanced capabilities of Microsoft Copilot and related generative AI tools used within the enterprise environment, including their application in governance, project management, and decision‑support processes
Skill in facilitating executive-level meetings, workgroups, and governance committees with strong leadership presence
Skill in preparing and delivering decision-support materials, briefings, and strategic recommendations for IT leadership
Skill in communicating effectively—both orally and in writing—to support executive reporting, presentations, and stakeholder engagement
Skill in organizing work, managing time, and coordinating multiple priorities, deadlines, and complex tasks
Skill in using Microsoft Copilot and other AI tools to analyze information, develop high‑quality executive materials, streamline workflows, and enhance productivity across teams
Skill in coaching colleagues and stakeholders on effective Copilot usage to improve adoption, consistency, and value realization across IT and business units
Ability to exercise independent judgment, evaluate complex issues, and recommend effective, data-informed solutions
Ability to build and maintain collaborative working relationships across IT divisions and cross-functional business teams
Ability to translate business needs into actionable IT initiatives that support enterprise strategy and deliver value
Ability to serve as an effective advocate and champion for enterprise AI adoption by modeling strong usage, identifying meaningful use cases, and promoting best practices in a complex, multi‑division environment
Ability to translate business needs into AI‑supported solutions that increase efficiency, improve decision‑making, and support enterprise‑level outcomes
Preferred
ITIL certification
Project Management Professional (PMP) Certification
A minimum of Two (2) years of experience working with the Texas Health & Human Services Commission (HHSC) is preferred
Benefits
100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement
Company
Texas Health and Human Services
Texas Health and Human Services is an agency that focuses on improving health, safety and well-being.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dr. Napoleon Broughton
Chief Executive Officer: Life Enhancement Solutions
John F. Palermo
CTO Strategic Analyst VI
Recent News
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