Frank Darling - We're Hiring! · 20 hours ago
Studio Manager | Fine Jewelry
Houston, TX
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
4+ years expFrank Darling is a modern fine jewelry brand reimagining custom engagement rings. They are seeking an on-site Studio Manager to lead their Houston studio, focusing on studio performance, team coaching, and client relationships in a fast-paced environment.
Luxury Goods & Jewelry
Responsibilities
Own overall studio performance, including monthly sales goals, benchmarks, and KPIs
Consistently meet store sales targets through personal selling and by coaching team members to do the same
Use performance data to assess results, identify opportunities, and adjust sales strategy as needed
Guide and educate the bespoke design team on diamonds, settings, and effective sales tactics
Lead clients through diamond selection and custom ring design, from first conversation to final purchase
Confidently advise on the 4Cs and provide thoughtful, expert feedback on diamond options
Advise on all aspects of ring design, making clear recommendations on setting style, band details, and overall aesthetic
Act as the primary point of contact for high-value and ongoing client relationships
Ensure every client feels confident, informed, and excited about their once-in-a-lifetime purchase
Coach, develop, and support team members in a fast-paced, design-driven environment
Liaise with NYC gemology and sales teams to ensure diamonds are available for appointments
Organize and manage weekly diamond shipments
Partner with the house gemologist to source, select, and present diamonds
Maintain showroom appearance and ensure supplies are stocked as needed
Serve as point of contact for the building manager regarding studio-related issues
Support inbound phone calls, chats, and emails as needed to ensure a seamless client experience
Qualification
Required
Strong knowledge of fine jewelry styles, trends, and diamond fundamentals
Proven ability to lead, coach, and develop a team in a client-facing environment
3+ years of management experience with responsibility for team performance
4+ years of sales experience, ideally in jewelry, bridal, or a luxury retail setting
Excellent communication skills with a consultative, confidence-building approach
Keen eye for design detail paired with empathy, professionalism, and sound judgment
Highly organized and comfortable managing multiple clients, priorities, and deadlines at once
Proactive, creative problem-solver who thrives in a fast-paced environment
Comfortable using data and tools (Google Sheets / Excel) to track performance and stay organized
Preferred
GIA training or certification a plus
Adobe Illustrator experience a plus
Benefits
Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
401k. Optional 401k program.
Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge
Performance-Based Bonuses. Monthly bonus for achieving sales targets
Disability and Life Insurance.
Pre-Tax Commuter Benefits.
Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.
Company
Frank Darling - We're Hiring!
Founded in 2017, Frank Darling is a New York fine jewelry brand founded by creative duo Kegan Fisher and Jeff Smith.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Ethan Smith
Co-Founder
Company data provided by crunchbase