Chesapeake Regional Healthcare · 19 hours ago
Payment Processor Patient Accounts
Chesapeake, VA
Full-time
Onsite
Entry, Mid Level
2+ years expChesapeake Regional Healthcare is seeking a Cash Application Specialist to perform cash application transactions and assist Patient Accounting personnel. The role involves posting and balancing cash and checks, maintaining cash control, and coordinating payments while ensuring accurate documentation and communication with patients.
Health CareHospitalMedical
Responsibilities
Post and balance cash and checks collected and prepare daily bank deposits
Maintain cash control in excess of $30 million per month
Coordinate and process mail or correspondence payments for the same day deposit
Coordinate and process posting of all electronic 835 and paper/manual transaction remittances
Keep abreast of all contractual arrangements with third party insurance carriers (HMO's, PPO's, etc.) in order to correctly process insurance remittances
Note cash discrepancies as outlined in the cash collection policy and procedures to the cash clearing log/GL account
Coordinate all filing of associated reports and receipts, and maintain detailed record of the unapplied cash account and returned check log
Answer phones within two rings when possible, and return calls/relay messages in a timely manner
Greet patients in a timely and professional manner
Have a working knowledge of Patient Financial Services in order to explain, advise, or collect or post payments on accounts
Obtain correct and pertinent information from the patient or payer as needed for billing and follow up purposes
Enter and analyze information in billing system(s) to record action in clear, concise manner, and to make decisions on how to proceed with account(s)
Make sure appropriate documentation, correspondence, emails, remittances etc. are scanned to the account for accurate documentation of work performed
Read and understand the explanation of benefits from all payers
Post accurate patient payments, insurance payments, and make adjustments as appropriate per billing and payment policies and procedures, payer explanation of benefits, or management directive
Direct questions regarding charging and or care concerns to the manager or director with proper document research and notes
Complete cross training as deemed necessary by management
Complete special projects and analysis as assigned in a timely manner as directed by management
Read and understand patient accounts, human resources, and hospital policies and procedures
Always display professional and appropriate communications with co-workers, patients, and payers
Maintain strict confidentiality of all patient financial and hospital information
Report potential or identified problems with systems, payers, and processes to the manager, providing supporting materials as necessary
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure balancing and patient care
Qualification
Required
High school education
2 years of posting electronic 835 and manual remittances from insurance companies
Preferred
College degree
CRCS
Company
Chesapeake Regional Healthcare
Chesapeake Regional Healthcare renders rehabilitation, behavioral health, hospice, emergency care, surgery and home healthcare services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reese Jackson
President & CEO
Bailey Uggeri
Care Partner
Recent News
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2025-12-27
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2025-10-15
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