Passport · 3 days ago
Client Success Executive
Charlotte, NC
Full-time
Onsite
Senior Level
6+ years expPassport is the technology leader in parking compliance and curbside payment solutions. As a Client Success Executive (CSE), you will proactively expand strategic relationships with flagship clients, focusing on retention and growth of your portfolio while maximizing client value.
CivicTechCloud InfrastructureParkingPaymentsSaaSTransaction Processing
No H1B
Responsibilities
Manage an enterprise client portfolio
Drive success across a portfolio of multiple accounts
Prioritize accounts according to risk and growth opportunity
Manage client health and ensure account retention
Identify, target and engage strategic stakeholders
Extend reach into new departments/divisions
Provide structure and direction to extend accounts
Maintain and expand client relationships
Provide clear direction and next steps to continue increasing value
Drive new business growth through greater advocacy and reference-ability
Create relationships founded on value
Teach and advocate industry best practices
Qualification
Required
6+ years experience in customer success, account management or sales
Experience with account management
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Excellent communication and presentations skills
Company
Passport
Passport is the technology leader in parking compliance and curbside payment solutions.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$213.54MKey Investors
Sixth StreetBain Capital VenturesMK Capital
2021-05-20Private Equity· $90M
2020-10-08Series D
2019-12-10Series D· $65M
Leadership Team
Bob Youakim
Founder and Chairman of the Board
Michael Rafferty
Manager, Project Strategy
Recent News
2025-12-01
2025-10-09
Company data provided by crunchbase