Turn/River Capital · 9 hours ago
IT Support Analyst
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$150K/yr - $150K/yr
2+ years expTurn/River Capital is a private equity firm focused on partnering with software businesses to accelerate growth. The IT Support Analyst will serve as the first point of contact for IT-related requests, providing comprehensive support for various platforms and assisting in the management of IT systems and processes.
Financial ServicesFinTechSaaSVenture Capital
Responsibilities
Provide comprehensive support for Windows, MacOS, and mobile platforms, including troubleshooting hardware, software, connectivity, and application issues
Collaborate with the Head of IT and Tier 2 engineer to execute upgrades, patches, and other maintenance tasks during scheduled maintenance windows
Provide technical support for the organization’s phone system (VoIP) and audio/video conferencing equipment in meeting rooms
Participate in an on-call rotation to provide timely support for critical weekend and after-hours incidents, including initial response and appropriate ticket escalation
Assist in monitoring the local area network (LAN), wireless network, and core internet connectivity, including basic troubleshooting of network equipment like routers, switches, and firewalls
Manage the organization's storage solutions (Dropbox and Google Drive), including user accounts, access controls, and data security
Help develop and maintain internal ticketing system and ongoing process documentation
Monitor and manage communication platforms such as Slack to ensure secure collaboration among employees
Maintain an accurate and up-to-date inventory of all company hardware (laptops, monitors, peripherals, etc.), tracking asset lifecycle from procurement to disposal
Develop and maintain clear, concise, and up-to-date internal IT knowledge base articles, procedures, and end-user documentation to improve self-service and reduce recurring support requests
Accurately triage, prioritize, and escalate unresolved incidents to the Tier 2 engineer or Head of IT when necessary, ensuring all tickets are logged with appropriate detail and follow-up
Qualification
Required
B.A/B.S in a related field, or equivalent work experience
2+ years of experience in an IT support role
Track record of end user support and troubleshooting in applications such as Microsoft 365, Google Workspace, Dropbox, Slack in both Windows and Mac environments
Experience managing hardware lifecycle: deployment, setup, and maintenance (e.g., onboarding, offboarding, and factory resets)
Experience providing Tier 1 user support, incident management, and working with a modern helpdesk/ticketing system (e.g., Freshservice, Zendesk, Jira Service Management)
Strong customer service skills -- you genuinely enjoy helping others
High levels of self-motivation and ownership
Preferred
Knowledge of security principles beyond endpoint detection (EDR/XDR), including experience with MFA, SSO, and compliance frameworks is a plus (not required)
Benefits
An opportunity to make an impact across multiple high-growth tech firms
Competitive salary and discretionary bonus
Medical, dental, and vision insurance covered 100% for employee & dependents
Flexible vacation policy
401K matching
Paid parental leave
Commuter benefits
Health and Wellness benefits
Household Services benefits
Home Office benefits
Annual Home Office Equipment Reimbursement
Donation matching
Work from home Monday & Friday
Energetic work environment with snacks and weekly team lunches 3x per week, centrally located near multiple public transit lines
A company that enjoys having fun: holiday parties, annual company offsite and retreat, annual summer "work from anywhere" month
Company
Turn/River Capital
Turn/River specializes in spin-outs, buyouts, recapitalizations, or growth equity investments in small-scale technology and web companies.
51-200 employees
H1B Sponsorship
Turn/River Capital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Maggie Miller
Senior Vice President, Investments
Micah Fisher-Kirshner
VP of SEO & Content
Recent News
2026-01-16
2026-01-15
Company data provided by crunchbase