SurfacePrep · 1 day ago
Customer Service Specialist
Ferndale,MI,US
Full-time
Onsite
New Grad, Entry LevelSurfacePrep is North America’s leading provider of surface enhancement solutions, and they are seeking a detail-oriented Customer Service Representative. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support for industrial and commercial clients.
IndustrialManufacturingRetailSupply Chain Management
Responsibilities
Serve as the primary point of contact for customer inquiries via phone, email, and internal systems
Process orders, quotes, and returns accurately and efficiently
Provide product information and support related to our products and services
Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment
Maintain and update customer records in the CRM system
Troubleshoot and resolve customer issues with professionalism and urgency
Support the sales team with orders and customer follow-ups
Uphold company standards for service quality and responsiveness
Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service
Qualification
Required
High school diploma or equivalent
Previous experience in customer service, preferably in a distribution or industrial setting
Strong communication and interpersonal skills
Proficiency in Microsoft Office and CRM systems
Ability to work independently and collaboratively in an office environment
Attention to detail and strong organizational skills
Technical aptitude or willingness to learn product specifications
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
Preferred
associate or bachelor's degree
Benefits
Medical, Dental, and Vision Insurance.
401(k) Plan.
Paid Time Off
Paid Holidays.
Company Paid Life Insurance.
Company Paid Short-Term Disability.
Company Paid Long-Term Disability.
Employee Assistance Program.
Company
SurfacePrep
SurfacePrep is a distributor of surface enhancement solutions such as abrasive products, ceramics, surface finishing equipment, and more.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-23Acquired
Leadership Team
Mike Currie
Chief Executive Officer
Katie Yang
Chief Financial Officer
Recent News
2025-06-14
2024-02-23
Company data provided by crunchbase